Subway — Restaurant in Springfield

I submitted an online order and the restaurant told me they never received it. They eventually made my sandwiches very slowly. Instead of heating the chicken for one of my sandwiches they just put the whole sandwich in the microwave to heat it. They were out of cucumbers and the lettuce was brown and wilted. Nobody cared that I had to wait 10 minutes to get my sandwiches made after taking the time to order them online in advance. I wasn’t offered any compensation or even an apology. I guess this is my punishment for going to a Subway “on the way” instead of one I...

Visiting Springfield from Houston and staying at the hotel around the corner... My hubby and I wanted a quick bite from a familiar place. The ladies behind the counter were super nice and took their time to make everything perfect. One of the ladies even went the extra mile to make sure my protien bowl was made as if she was making it for herself. It was a super nice gesture. I just wanted to recognize their excellent...

Do NOT order via the Subway app from this store. Store franchisee refuses to issue a refund to my debit card for a transaction in which no product was provided to me for that payment. The franchisee has now claimed at least twice that the matter has been "resolved" and I have received emails from Subway stating that - but the local store has made no attempt to contact me to resolve the matter nor has there been a...