CDS Office Technologies — Local services in Springfield

Beware of phantom charges. We have a service contract for our photocopier with this company. Our monthly fee increases annually, according to our contract. No problem. Three months ago, they started adding an additional $10 "shipping and handling" charge with no explanation or justification. There is nothing to ship or handle on our account; it appears they unilaterally decided to tack on a phantom fee. When we called to inquire, we were told there was nothing to be done. They also insist on sending paper invoices every month. They have no easy way to set up recurring payments. The billing functions of this company are not...

This has been a very stressful week for me, technology wise. Ryan Davenport went above and beyond what was expected of him. I have been in contact with him 2 days in a row and both days he was extremely helpful and was able to fix a programing problem that he was actually not responsible for, but because the software technician pretty much refused to help, Ryan stepped in and was able to find the problem and quickly took care of it. He was professional, courteous and extremely patient with me. If I could give him 10 stars, I would!!!! Thank You RYAN, your...

In regards to technical support, I recommend Matt B and Noah R of CDS. Very knowledgeable, courteous, persistent and professional. The customer service was excellent. Thanks much for your persistence, time and more, Noah and for running over here after your conference, Matt and resolving the issue. Much...