Horse Creek Outfitters-Springfield — Local services in Springfield

I tried to order a jacket for a Christmas gift and they did not look into ordering it like they said they would so I called after not hearing from them for 2 days and spoke to the only nice employee I ended up communicating with. She took my order after calling the company to assure I'd get it in time for Christmas and I paid for it over the phone. I called about it a week later to see about its status, the girl who answered knew nothing and i had to ask her to go out of her way to call them. She did so begrudgingly and still knew nothing. I waited almost another week and once again I had to ask them to call and check on my order. She said they were closed and knew nothing. She promptly asked if I wanted my money back. I was shocked because I was told I would have this before Christmas. I could not believe the lack of friendly customer service so I canceled the order and will never go to this local store again. If I had ordered this from Amazon I would have had it in time for Christmas. I prefer to shop local but they will never get my business back. This is also the second time I have written this so apparently someone removed my...

Do not buy from horse creek outfitters website. I Purchased a 5x Bailey in buckskin for over $300 after tax and was sent a 2x that is priced at $140. I had contacted them ahead of time before they shipped my order to confirm that my hat was in stock and would ship soon as I planned to wear it to my wedding. I was refunded half the amount as I do not have time to return the hat. I shopped with them to support a small business I was met with incompetence. Stick to bootbarn...

Called this store about a shirt they had online. (I had ordered it from another company but they failed to inform me until the last minute that it was unavailable.) Horse Creek Outfitters had it in stock and was even kind enough to help me out and have it shipped next day! They were very helpful and easy to work with! Will definitely be ordering online again from them as I am from...