The Human Bean — Restaurant in Springfield

I ordered a total of three times. The first time I ordered two out of the three items of my order were messed up. I was missing an item and got the wrong flavor of biscotti that I ordered. I called and spoke with Trinity who was very nice and understanding and offered me a comp for what I was missing. Second time I ordered was fine, and now the third time was a disaster. Not only was the employee very rude and short with me when I had asked for a simple request for my order over the phone ahead of time, But I had gotten an email saying that my coffee would be refunded and when I called to see what was going on I was told that they were out of one of the specifications for my order and apparently tried to call me three times. I never received a call from the restaurant, they were calling the number for the doordash driver… Then after a few minutes of going back-and-forth they said they would put my coffee I had ordered with the delivery order and they never did. The only reason I’m even giving a two star review was because of how nice Trinity was when I had called the other day. Aside from that whoever the employee was that was working this morning was extremely short and rude I am trying to get off the phone with me the entire phone call. I work in food service as A general manager of a restaurant and I do not appreciate the service that I received. There should’ve been better communication in the restaurant as well as a better effort to call me personally to let me know that they were out of a specification for my order instead of refunding the...

Tried the human bean on a whim during the grand opening period in the year of our lord 2018.

Prior to The Bean, I had no brand loyalties, carried 5 different stamp cards and stuck to the same variation of drink wherever I went. I have to admit, the staff are wizards or something. They’ve gotten me to try dozens of drink variations, trying to find me a new signature drink. I’ve even come up with a few of my own, to no fault of the staff, that were gag worthy (do not get a caramel apple frozen coffee, that’s my bad) but still worth it.

Every single drink that I’ve given them creative control over, have been a delight to guzzle down to get my day rolling. Psst, try a snowy iced americano or Caramel peanut butter frozen coffee.

The wizardly staff of Springfield are a source of a good quick chat that doesn’t feel forced or fake. I can tell they love slinging coffee, and if they don’t, I can’t tell, they always have a smile. Even if the coffee was garbage (it’s not, it’s rather tasty), I’d go for the...

The first time I went here was horrible,!the young women employees were rude to me.they appeared to be impatient with me because I took a few minutes to order,as I was not familiar with the menu ..I vowed to not go back .but I am glad I changed my mind..the next time I went there were 2 young men employees who were extremely helpful,had good customer service skills,and appeared to enjoy the job!I liked the service so much I have been a devoted customer ever since..and have recommended others to go..the frozen hot chocolate is the favorite item for myself and my friends.i highly recommend it to everyone!!I will also gladly give the name of the best employee there(or even all of springfield)he always has a smile and a great loving life attitude every time!I hope I am correct with the name.. KYLE??if not I will...