We had the server mentioned in the previous "glowing" reviews on a slower Thursday night. She had came and taken our drink orders and 10 minutes later came back and taken our food order, without bringing us our drinks, but saw our drinks sitting on the bar awaiting delivery which she walked right by. The manager or supervisor at the time had to deliver the drinks for her 5 minutes later. We had ordered the happy hour burgers with quite a few upsale items. Food came, which was delivered by another server which was fine and dandy. But soon realized we had no napkins or silverware. We waited for a good 10 minutes, attempting to make eye contact to gain attention, but that never worked. I eventually walked up to the bar to get what we needed, where the bar tender looked at me and said she apologized for us not having those items (took 2 trips up to get everything). Not to mention, I am in a wrist brace, which is very difficult to eat a big burger. It was quite obvious to me that I was in need of some silverware. The last time we saw her was when she asked us for another drink. I said yes. My girlfriend said no. She brought me the other drink and said, and I quote, "Here's your beer, want your check too?". We gladly accepted and paid (and tipped her for her lack of service) and left.
We will return but will sit at the bar. Not at the tables....
Read moreThe service is always consistent. The bar is clean. Draft beer selection always seems on with the season and a few gems for all to like. The just rolled out a great looking new menu and the food is a joke. The food menu looks delicious and what is served is just the opposite. Yesterday we ordered their Poutine, Queso Dip and Applewood Smoked Wings. First the Poutine: It arrives at the table and we carefully remove the egg to another plate. Not because I do not want yummy yolk goodness on the poutine; but because it was not fully cooked. A huge portion of the egg was clear snot (uncooked egg yolk). Second the Queso Dip: Zero flavor, The blend of "chesse, green onions and jalapenos" was more like a white velveeta paste. The chips we very good texture wise except for the lack of any salt or seasoning. Lastly Applewood Smoked Wings: Crap bits of chicken made and frozen weeks ago after having undergone some "simulated" and actual smoking flavoring. The "blue cheese" dip was ranch dressing with some granules of blue cheese. My server was super nice and funny yesterday, otherwise the poor quality of food would have warranted a one star and stay away review from me. Someday I hope to revise this review to talk about the great food, but more then likely they will get someone super sick or kill someone and the "VP" will...
Read moreThis was overall a pretty adequate experience. Nothing about the place was too bad, but nothing there was good enough for me to be interested in coming back again.
I have to say this does have the type of service I enjoy at a restaurant. It didn't take too long for our food to come out after ordering and we didn't have to wait super long for our check. I personally like to minimize my wait time between finishing my food and leaving and I felt like this was one of the few restaurants I've been to that does just that.
That being said, I can't praise the service for anything else. I don't know if our waitress was just having a bad day but she had the most uncaring attitude towards us and the surrounding customers. Whenever she asked us a question it was always in passing, so when we did need something she was already gone.
Most surprising though, is that she didn't ask to see any of our IDs when we ordered drinks. We're all in our early twenties so I expected her to ask us at least once since we all ordered drinks at different times, but it...
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