Hannah Q Smokehouse — Restaurant in St. Gabriel

I have been a patron of this business for quite some time, but after tonight I will NOT be returning. I visited the Bluebonnet location to pick up my order through the drive through. The girl working the window was very rude and cold (no greeting, kindness, or anything).I told her what order I was picking up, was informed that my food was being bagged, and the window was slammed in my face. Another woman brought me my food and my ticket.

I began checking the food and discovered that a part of my order was incorrect. The first person returned to the window after some time and very dryly was like "Yeah?". I informed her of the incorrect portion of the order and asked for it to be remade. She then states that what I ordered (a rocket burger with only cheese, grilled onions, and sauce on garlic toast) wasn't on their screen that way. I don't understand how that could be true when the three receipts I was given listed my order exactly how it was supposed to be. I told her that the burger had lots of lettuce and tomatoes on it and no sauce. She rudely took the order back, said okay and slammed the window again.

I waited for three to four minutes when she returned, gave me the food, slammed the window for a third time, and ran off before I could check the food. She never apologized about the mistake or anything. Upon checking the food I see I was given the same exact plate back. I know it was the exact same plate because I marked the plate and the buns before giving it back to the girl in the window. All they did was haphazardly remove the lettuce and tomatoes, and smear some sauce on the burger. There were still shreds of lettuce and tomato seeds and juice on the burger. The food was already barely warm when I first received the order. Now the burger and mere three shrimp were just cold, soggy, and mushy. After giving my friend their part of the order it was discovered that their burger was burnt to a crisp and rock hard. The fries were severely undercooked, soggy, and mushy. An additional glance at my burger revealed a hair!

This was a waste of time and money! Being out in the rain to deal with this type of service and lackluster food is truly disgusting and annoying. I want a refund immediately! Especially since we now have to go find dinner elsewhere. The last two or three times I've been here I noticed that the food quality had gone down. I tried to give the benefit of the doubt that maybe they were busy or something, but I see that this place is just overpriced and low...

The service at the location at 9880 Bluebonnet Blvd., Suite F, Baton Rouge, LA 70810 is OUTSTANDING! In particular, the Manager, George, is EXTREMELY PROFESSIONAL as well as PERSONABLE!! He has consistently provided me with sliced meats to my specific requirements and requests. I can only go through the drive thru because my husband is immunocompromised. And the staff there has also provided me with EXCEPTIONAL customer service both over the phone when I call in an order and then when I arrive at the window for pickup. They ALWAYS go above and beyond; and make me feel EXTREMELY WELCOME!!! They are TRULY the EPITOME of what Customer Service should be; and since I want to give credit where it is due, some of their names are Lorraine, Samantha, Brooklyn, Jacob, Madison, and Seth.

And with regards to those sliced meats, they too are consistently smoked to perfection and extremely moist. In fact, this is probably one of the few if not only restaurants that we purchase food from since we moved to Baton Rouge a couple of years ago. I’m originally from NOLA and I can honestly say that the food here in Baton Rouge leaves a great deal to be desired in comparison to NOLA; and that’s actually an understatement. But I’m sure that anyone that’s tasted just about any food in NOLA and then here in Baton Rouge, would say the same....

Hannah Q Smokehouse is hands-down one of the best BBQ spots I’ve been to! I tried the brisket, ribs, gouda mac and cheese, and loaded potato salad, and left feeling full and happy.

The brisket? 10/10 — tender, juicy, and packed with flavor. The ribs? Fall-off-the-bone perfection, also a 10/10. The gouda mac and cheese was rich, creamy, and absolutely decadent — easily a 10/10 in my book.

The sauces are just as impressive: their mustard-based BBQ sauce is a solid 10/10. The spicy BBQ sauce was good, but for me, more of a 7/10.

The only thing that wasn’t perfect for my taste was the loaded potato salad — it was made with quality ingredients, but I found it a little light on seasoning. Nothing a sprinkle of Tony’s and garlic couldn’t fix, though.

Even with that minor note, this place is freaking amazing, and I will absolutely be back. If you love BBQ, you need to try Hannah Q— you won’t be...