Dairy Queen Grill & Chill — Restaurant in St. Louis

Terrible service at this location. Went on a walk with my significant other to grab some ice cream cones. We walked in and no one was ahead of us but drive-thru was full. We ordered our cones and stood to wait for them, after 5 minutes or so we took a seat to wait. In that time 2 other couples ordered and received their food/ice cream. I politely told the girl that we ordered from that we were still waiting for our cones, she told another girl who did nothing about it. I then waited 5 more minutes and after 2 more people ordered and received their orders I asked about our cones again. She asked what we had, after she had just taken our order and I had asked her just minutes ago where our cones were. She then said that the machine was being refilled, which is fine, I don't mind waiting, just tell me what's going on. so now 15/20 minutes has passed and she hands out two cones to the people who just ordered. I asked again where our cones were, finally she asks someone to make our cones. We ordered smalls and they made us larges as gesture for the wait I guess, but neither of us wanted the extra, we wanted what we ordered. I was so furious that we just left instead of staying to eat our cones. Sadly we will not be returning back to this location even though it is walking distance from our house.

TLDR; We waited 25 minutes for 2 small cones as walk-in customers and there was no one ahead of...

This Dairy Queen has been one of the most consistent fast food restaurants in town since March 2020.

At so many places the service has suffered unbelievably, the lines are long, the staff is overworked and therefore cranky and careless, masks are non existent now. But I will regularly drive out of my way to hit up this DQ, which remains predominantly untouched by the apocalypse.

They’re always open during their stated hours, never run out of anything, the service is friendlier than most any fast food joint pre pandemic. The line gets really long sometimes but it moves quick. A well oiled machine.

And they keep masking. I’m one of the few folks who still masks, doesn’t eat inside restaurants, etc. I occasionally see a masked employee here or there but primarily all my food is served raw dog. Not at DQ! The only place I go where I’m always pleasantly surprised at the level of masking. Makes me feel safer and gives me a little faith in humanity. -1 star because the past two times I’ve gone there’s been a new person working the window who doesn’t mask and one or two other bare faces behind them. I’m crossing my fingers that we get back to five star masking ASAP because this Dairy Queen is a shining light in my dark pandemic life.

P.S. PLEASE get Reese’s...

Went with my 7 year old child after school. The place was packed with loud, cursing Bishop DuBorg high schoolers, throwing around the f-word, "hollaring" at women, asking other customers for change. Total chaos and extremely uncomfortable for my child. Spoke with the manager, Darren, who said he couldn't hear the cursing teens (despite this being a tiny restaurant and every single one of these hooligans yelling every word they spoke), and there's nothing he can do to stop it anyway. Asked for his manager or owners info, and was told that he doesn't answer directly to anyone and the store is owned by his father-in-law, who doesn't allow his info to be given out. But he'll be SURE to pass along my complaint, on himself. Lol, what a total joke. Threw our food in the trash and will never be back. If that's the kind of establishment they want to run, I can find about a hundred other places in St. Louis that I'd rather spend my time...