Taco Bell — Restaurant in Stamford

If i could give this experience and the food I received it would be Horrible, after working a graveyard shift, I was really hungry and went to Taco Bell on E Main Street with my 2 friends that also worked the same shift as me, We got to the drive-through and I said “Can i do three separate orders please” mind you I have gone to that specific taco bell more than 1 million times. This is my local spot, my favorite spot. Bur after today, I don’t think that’s the case. The girl responded and said “we don’t do separate orders only 1” but I know that’s a lie because I went two weeks prior with my cousin and my sister and we did three separate orders at the same location. We then replied with “ just please do it there’s no cars and I’ve done it before” she was like “all right” so we started ordering, One order at a time, my friend wanted to change her order and asked to change her number 1 meal to her $9 discovery box, The girl said yes, and as she was talking to us, she was interrupted by who I’m guessing is a new employee because remember, I am a loyal customer he started saying how whatever we were doing was the first and last time as if the worker didn’t say yes to us and thats only reason we initially started to order, The guy sounded defensive and rude, which was really random because we were the only car in the lot, and we weren’t speaking in any rude manner. When we pulled up to the window to pay and get our food, he started saying to us how we shouldn’t do this and it made it way more difficult for them, but they are the ones that said yes after we asked them since there was no cars, He spoke with a very hostile, impolite manner, we didn’t really say anything about how he was talking to us in the beginning because we understood it was 2 in the morning everyone’s tired like we’re just trying to get her food but then he just kept dragging it and we felt a type of way and we didn’t argue with him we just said that he was speaking in a rude manner, we still said please thank you, Because we are not rude. Then our hero came the worker who is the nicest ever, He’s black with a gap. Not the rude white guy with grayish hair probably 50 years old, Thank You to the worker that helped us in the end and even gave us a discount, when I got my food, the taco shell and fiesta potatoes were hard, They didn’t give me the right side for my five dollar lux box and I know it was the grayish haired white guy as a way to rebel against us, at the end of the story I just wanna say just don't be so so hostile and rude just because your working if you don’t like your job, Leave it?. Goodnight...

If I could give this place no stars, I would. My family and I had a 4 hour drive to connecticut and we arrived around 8:30, we decided to stop at the taco bell near our hotel to get a quick bite to eat. We figured since it was NOT busy at all, we could run in and run out. But unfortunately that was not the case. When we initially walked in, nobody greeted us. A rude woman yells from way in the back that she'll be with us in a minute while there we 2 other young employees standing right in the front. When she came to take our order she was very rude and it felt like we were being rushed. When we received our food, we were given hard tacos instead of soft with our meals which we paid and extra 10 cents for each soft taco. And our cinnamon twists were forgotten. when we had finally gotten the women's attention to tell her about the mix up, she became very agitated and rude and said that we never asked for soft tacos. when we showed her the receipt that clearly charged extra for soft tacos she grabbed our food, threw it down, and sloppily made us new tacos and was rude when she gave them back. Again she still did not give us our cinnamon twists so we had to ask her again for those and again she was rude. I've never had an employee argue with me over something that was clearly printed on the receipt. Not that i'll be back in the area any time soon, but if i ever am, I will...

After almost 2 years I went back and was immediately made to realize why I stopped going to this Taco Bell. The customer service is horrible - snappy, extremely impatient, and downright rude person on the drive thru. I would think most establishments are at least willing to hear and have patience when someone is expressing their dietary restrictions. Anyways - have always love Taco Bell food but the customer service is what has kept me away for so long and might again in the near future. Edit: And just realized that in that rush and not caring to listen to my order, I was given the beef options even though I requested the bean (vegetarian) option!!!! Please please please, if you work, then let the paying customers complete their order instead of rushing thru it as if you are obliging us because we are paying for it, it is not for free!!!!!!!! Edit2: Just got back from exchanging the tacos and not a sorry or anything polite - instead was again impatient in the drive thru and just "what do you want" and then when came up to the window handed me the bag without even looking and when I handed the beef ones back, he took it and literally launched it into the trash can with all the anger and frustration. I would normally NEVER do this - but the name on the receipt says...