Poseidon Sushi & Hibachi — Restaurant in Stephenville

Very disappointed in my first experience here yesterday. I ordered one meal (that came with a side) with an additional side that I had to pay extra for. I had to drive 15 min there and 15 min back home, delivery was not an option because of distance. When I got home, I realized the side that came with my meal was missing. The meals only have two options for a side when ordering online, so I was extremely bummed to be missing one out of only three items total. The ticket even stated my meal, the side it came with, and the additional side I paid for. When I called to let them know, I had to call four times before someone even answered the phone. Finally when they answered, I explained to the person at the front what had happened. She went and got her manager. When the manager answered the phone I expressed my disappointment, as I had to pay $3.50 for an additional side and didn’t even get the one that always comes with the meals. The two sides were going to be the meal for my toddler. I told her because of the distance I drove and my toddler I was unable to make the drive back there. She said that because I could not drive back to pick up the rice that same night there was nothing she could do for me. I did not appreciate her lack of customer service, the tone used, and the lack of options to make it right (if I didn’t drive back that same night there was nothing they could do? What about offering a side of rice next time I came in? A $5 gift card for my next visit? Something to offset the $22 I had to spend for receiving 2 out of only 3 items?) I don’t feel it is very professional to tell a customer there is nothing you can do to make something right that was the fault of the restaurant.

On a positive note, the food I did receive was absolutely phenomenal. I would have been very excited to eat there again, but customer service is too important for the price...

I have been here with my wife, my son, by myself and with the whole family. Several times now since we moved into the area. This visit I was there by myself for lunch.

This day I had the Squidlington and Philadelphia rolls in addition to the Albacore tuna sashimi. At the end I had a really nice treat which is included in the pictures with the flower. Wish I could remember the name.

The Squidlington is a calamari with a bit of spicy to it. It has a great combination of flavors and it was cooked to perfection. It rates a solid 10.

The Philadelphia roll is just a standard roll, smoke salmon I believe with cream cheese. Very fresh and has very good flavor. Solid 8+.

The Albacore tuna sashimi I would say is the fish equivalent to a filet mignon in texture. While I did enjoy it, I believe it is a preference thing regarding the texture. I would say it reminded me of a very lighted seared ahi tuna in presentation. In good conscience I am not going to rate it this first time trying it. It was very fresh (arrived that morning), smelled good, but not my thing this time around. However, the homemade soy sauce they had it paired with was very good indeed.

I had a Sapporo on tap and it was very cold and set well. 10 for that also.

The last item with the flower on the plate was on the house. Something like a bombastic for one of them and then the other had a bit of a smokey flavored to it. Both were very tasty as well. Fun flavors and a nice little treat. Both of them are a high 9+.

The two gentlemen behind the sushi bar are pros. The best attitudes, great service, genuinely pay attention to their customers that sit at the sushi bar and they want feedback. They have the big town flair and expertise but with a small town, friendly demeanor. The guys are both class acts!!! ...

Arrived at 2:15 and even though there was no one else waiting to be seated we were informed it would be 10 minutes before we could be seated. We said that would be fine and we requested to be sat at the end of the Habachi grill when we were seated. We were told we could wait at the bar so my son could get a beer. We sat at the bar for 10 minutes and no staff ever showed up to serve drinks.

At 2:30 a couple came in and they were immediately seated at the end of the Habachi table. I asked the "hostess" ( In quotation marks because she was rude and failed miserably at her job) if she was ready to seat us. We followed the girl to the Habachi table and she attempted to seat us in middle seats. We reminded her we had requested seats at the end of the table because I am a larger guy and it's more comfortable for me and whomever might be seated next to me if I am on the end. She refused my request and insisted we had to sit in middle seats. She was extremely rude and failed miserably at her job. It should have been patently obvious why we requested and needed end seats.

We walked out at that point because it was clear the staff was not interested in working and had little regard for their customers needs. The food there really isn't that great. In a larger town with more restaurant options Poseidon would quickly fail. They may hang on a little longer in Stephenville but t with service this horrendous and mediocre food at best, you'd be well advised to choose...