Taco Bell — Restaurant in Stephenville

The evening and night crew are extremely rude and lazy. While ordering indoors at night, they only allow you to order through the kiosks, which is fine. The rude part is when they give you the option to pay with cash or card, they don’t tell you that they can’t take cash unless it’s through the drive through. Additionally, clicking the cash option doesn’t send the order to the assemblers, apparently, and they were very rude about saying I never put in an order. Aside from that, it took them 10 minutes to acknowledge my presence at the front desk due to them simply not wanting to work. Furthermore, the inappropriate and unprofessional language, dynamic, attitude made my friends and I feel belittled and at a loss for words. Because the workers were annoyed that we were here and did not know that we weren’t wanted, they made it a point to make every drive through order before ours, even when they came way after. I remember when this Taco Bell was a fun place to grab a late night snack at and the workers were so friendly! My friends and I are always happy to make new friends places and make friendly conversation, and it was very clear the workers here were annoyed that we were their costumers. If there are procedures and routines Taco Bell workers want to keep in place, they need to advertise them and make them known ahead of time instead of making costumers feel belittled and stupid for not knowing. Bless everyone’s heart and the one blonde haired worker that was the...

I had an online order and I waited over 40 minutes. They had a lobby full of online orders and door dashers. People were complaining obviously and they also had a few dine in orders who took the same amount of time. I know some others are calling corporate. I was with my sister who only ordered a small potato bowl which is about the size of a like guacamole side container and waited 20. They were bumping off DoorDash orders that weren’t close to being ready and once they do that for them the door dashers are put on a clock. When people were complaining the manager I believe he was, was talking back to this door dasher who somebody had bumped and put her on a timer in the app. My sister asked if they had a online order for Quincy aka me and this teenager who might be older than me and told us he can’t check if there is, and then proceeded to check like no common sense behind those eyes. Also I’m going to be petty but there was no napkins in my bag and I know most places requires napkins and sauces in the bag. A gm or dm needs to be informed about this and they can check the cameras on February 5th anywhere from 8:20 ish to 9:12 and see how many online orders and door dashers were waiting. That was not ok, and the manager who worked tonight should probably be written up for talking back to the poor door dasher instead of figuring out how to...

My family and I went there tonight and we left not very satisfied. Food tasted like always, no complaint there. We ordered a soft potato taco and received a taco with a literal total of 3 pieces of potato on it. My husband debated whether to go in and complain, but it’s not THAT big of a deal. The guy who handed us our food didn’t say a single word through the whole transaction. It was strange and unwelcoming. But again, not that big of a deal. We also ordered a 12 pack of the Cinnabon sweet treats and received 11. Yet again, not a very big deal. My husband also asked for more Diablo and fire sauce than mild and hot - we are a saucy family and everyone likes all the different kinds so we just order them all but ask for more fire and diablo since they are a common family favorite. We received 3 Diablo and 2 fire while most was hot and mild… the speaker taking our order “got distracted” 3 whole times while taking our order - her words. Just unprofessional, not very attentive and unsatisfactory business. Either way, we love Taco Bell and this will not affect us going again, but maybe trying to get the word out very clear that the employees need to be better. I understand it’s a fast food job, I’ve been there and done it for many many years. This experience is just not what I want when I...