Jack in the Box — Restaurant in Stephenville

Service sucks and the only person that could speak English is the manager by default I'm sure. I ordered a meal that was $3.99, I asked for cheese and my total was $5.29. I then asked how much cheese cost and she told me 40 cents, I'm not a math major but can do simple math in my head and knew that didn't add up. So I asked again how much cheese cost and again I got the answer of 40 cents, I then pulled out my phone and clicked on the handy calculator app and did the math $3.99 + $.40 + tax (8.25%) and I came up with $4.75. So I somehow was being charged an additional 54 cents for some reason. I asked why that my total didn't match what I had figured, her response was because the computer tells me that... I ordered this same meal a week ago at another JIB and my total was $4.75 just the same as I had figured on my own. I ordered the meal without cheese and paid for it, after that transaction was done I asked if I could buy a slice of cheese she told me... get ready for this.... sure your total is 42 cents. I couldn't believe what I heard and she was completely clueless to what had just happened, I explained that I had just paid $4.33 with tax for the meal and the 42 cent slice of cheese would have totaled $4.75, when I tried to explain it she told me the computer told her that the total she gave me for the meal was the price and if I didn't like it to call corporate, so that's exactly what I'm going to do!!!

I would be embarrassed to walk through life with the mentality of this lady, and these are the same people asking to get a minimum of $15 dollars an hour to perform this kind...

I've eaten here many times with several friends, who ADORE this place. I don't mind it myself.

THE GOOD The food tastes good and usually comes out in a relatively timely manner, and is usually hot. The workers respond very quickly and often seem relatively enthusiastic about performing their jobs.

THE BAD This particular store seems to have an issue with under staffing the establishment. Show up during a lunch rush and you may notice the staff giving 120% and still getting behind due to their sheer lack of manpower. While they do clean the tables and try to do the job in a timely manner, often they don't get to clean the table but about once every 3 customers, again simply due to lack of manpower. During even small rushes the food takes longer to get out. As far as I can tell, this is once again due to their constantly being under staffed.

FINALE The establishment gives you what you pay for. Sure, they could improve if they kept a few more people working at the same time, but it could be far worse. Their biggest problem is they only ever keep 3-4 people on the clock at an establishment that gets more than enough business to justify keeping 5-7...

• Update 04/2025. EVERYTHING WAS GREAT!! This location had a complete transformation and I was really happy with our visit. We visited on Easter Sunday in the evening and the drivethru was pretty quick. We got a variety of items including a Munchie Box which was super awesome for an amazing price and the new Nashville hot chicken bites. The flavor was really good and I would get them again. Customer service was great! I’m happy for this location and that they have had a 180 change for the better.

Update 12/2023. Still not good. Thought I’d give it another try since it had been almost a year and I believe new management. Although the food was hot, it was not great. The tacos were very sad. The burger was wrong and nuggets were missing. It wasn’t even worth going back to ask for correction. The young man working the drivethru acted like he had better things to do.

Went through the drive thru and even though they didn’t take long the food was horrible. There was chunks missing out of the hamburger patties and the food was not hot resulting in the cheese being cold. I was sick all night after eating the food and...