Nothing Bundt Cakes — Restaurant in Sterling

I tried Nothing Bundt Cakes for the first time in TX, before it even came out to this area. I wasn't terribly impressed being that I used to bake from scratch back then. The only thing that I truly appreciated was that they were individually packaged. I remember the chocolate cake was very dry but the yellow was moist but oily.

Apparently I signed up for their mailing list and always received deals, but ignored them since I never had time to go out there. Well, this time I finally was passing by this location and happen to have a BOGO Free coupon. I remembered not to select the chocolate ones and chose confetti and carrot cake. The icing was extremely sweet the cake itself was very greasy. Oddly enough, I still enjoyed eating it. I put the remainder in the freezer to avoid eating in one sitting, and since it was so greasy, it was just as good as the day I purchased it.

The customer service was almost robotic, instead of "yes" or "no" responses, she had to follow up with an unnecessary response. For example, I simply asked if they had any utensils, and instead of "No, we don't", she had to say "no, we are not a so and so establishment".  She was nice, but it was just a weird interaction.

The shop itself was nicely decorated and well-maintained. They don't have a bathroom or seating area.

I'm not sure if they aren't receiving enough business, I did receive another email for BOGO Free, and if I kept the receipt, there was a survey available, resulting in a BOGO Free. I don't know when I'll have a chance to go back out there again, so I didn't bother saving the email or receipt.

There is plenty of parking available in front of the establishment, shared with...

The cakes are delicious and at great price. The only reason why I’m giving this location a 3 stars is because they are lacking in customer service. I went in for the first time to place an order for my daughter’s birthday party. I have read the reviews online and after inquiring about the pricing I had made the decision to use them for the event. They had a batch of the lemon flavored cake and it’s consistency and flavor was amazing. I went ahead and proceeded to place the order for two dozens of their “bundtinies”which I picked a variety of their flavors without tasting them which I was ok with since I they were a lot of flavors and I really don’t like a lot of them... I also wanted to order a 10” cake but for this one I really wanted to make sure I pick a good flavor. I proceeded to ask if I could sample the vanilla cake and the told me they only had the lemon available for sampling. They had vanilla mini bundt cakes available for sale but they wouldn’t make it available for me to sample even when they knew I was a first time customer and placing an order for a birthday. I didn’t make a big deal, and since I really liked the lemon one which was the one I had tasted, I placed the order for a 10” lemon flavor. I purchased a vanilla mini bundt and took it home to taste it with my daughter and husband. We ended up preferring the vanilla over the lemon. Two days later I went back to change my order from lemon to vanilla. The manager was there and I took the opportunity to share my feedback about the sampling to which she was very dismissive. It is shame that the only thing this business is lacking to receive a 5 star rating is some good old...

First and last time ordering from Nothing Bundt Cakes. My wife ordered 2 bundtini cakes for our kids to give their teachers for Thanksgiving and when I went to pick them up they had no record of the order number or her name in their system. After waiting almost 5 hours for them to “research” what happened with her order they called back at 5:40 p.m. and said they found the receipt for the order. They asked if we could come pick them up before they closed at 6. School ended 4 hours ago and is closed tomorrow so there’s no way the teachers will get their gift.

They offered a store credit instead of processing a refund for what we were told is a pre-made item i.e. something I could have just picked up had they been able to locate a record of the order. $76 for 2 cakes is a bit high but they couldn’t even be bothered to deliver what was paid for.

The entire experience with this company and location was unsatisfactory and I would not recommend them. Customer service is obviously not a priority for them. We’ll find other options for baked goods gifts in the future.

Edit: Adding a star back for the follow-up received and a satisfactory resolution to this transaction. After reaching out to the company through their service email I was contacted by the owner who addressed our concerns and processed a refund. He also offered a complimentary bundtini which is...