Panera Bread — Restaurant in Stoughton

I would like to submit our recent experience at the Panera location on Park St. In Stoughton, Ma on 2/20/24. I must say that all the employees were extremely friendly & willing to learn. Accuracy matters and I believe there is truth to this. We do not frequent Panera very often but when we do we expect great quality as we had experienced in the past. On this visit we ordered 2 salads and were told they do not have grape tomatoes, ok. May we have something equivalent to cover for no tomatoes ? Um, here’s is the list of toppings, spoken shyly. It wasn’t a big concern, so we opted to move on. Our 2nd order was a SW chicken melt , we’re told that there was no sour dough, ok. Other bread options were given to us so we opted for another chioice. On the ride home for this take out order we said to each other- “Well, who knows what we r gonna get!?” To our surprise we got a lunch for 2 for $35.70. We doctored up our salads & began to eat. Overpriced. Yes I think, but we were able to make something more of this. Never thought Panera Bread would have a drive thru. Hopefully this location will be better stocked, no tomatoes?? 🙂 & no sourdough bread??? This was on a Tuesday. Victoria the cashier was extremely patient & seemed to be new. We thank u. Hopefully we’ll be back to this location as we do live nearby and think this location could thrive. Thank you,...

I’ve been to this Panera Bread for years and the night staff is horrible, just rude. They do not have good costumer service skills, don’t know how they got the job. If I order curb side pickup, I expect for it to be delivered in a timely fashion. I always have to go into the restaurant, if this is something the company no longer wants to do then they should remove curbside pickup from their app. I over heard the workers say, let the curbside people wait, we’re not going out there. I expect to be treated with respect and kindness. One of the workers were rude to multiple customers tonight, throwing the food in the bag and rolling of their eyes. It’s uncalled for, you are an employee! Smile! Say “hello, how can I help you?” But please don’t give an attitude to a customer. If you don’t want to be there, then please go home or quit and let someone else...

Stopped in with a friend for coffee about 6:30pm on 3/18. Cynthia has struck again. Management was conducting meetings with employees in the dining room. My friend and I witnessed someone being dressed down by Cynthia and some white women and basically she was being raked over the coals about something that had happened previously during some workshop, but it was very uncomfortable because we could both we could hear everything that was going on, and it just seemed unprofessional and unfair that this person was having to have this conversation in a very public space that should have been done in private. Employees deserve better and they deserve to have dignity even when they are having a conversation about something that needs to be fixed, and this was not an example of an employee receiving dignity or any kind of consideration for what...