McDonald's — Restaurant in Strongsville

I see the ratings for this restaurant, and it appears abnormally inflated. Right off the bat, this restaurant routinely lights up all of it's exterior and welcome signs an hour in advance of actually opening to the public. Today's experience? I ordered 3 sausage burritos with hot picante sauce, a sausage mcmuffin, a Steak Egg and Cheese bagel, a big breakfast and a hash brown in the app for curbside pickup. I waited less than 5 minutes and when the young gentleman that brought the order out to the car handed me the order and said "You're Welcome: I wanted to climb out of my car and punch him right in the mouth. One star for you. no salt, pepper or picante sauce in my bags. You're welcome for forgetting my complete order. You're welcome for the one star rating. You earned...

Originally, I went through the drive thru and I ordered a #4 crispy chicken sandwich meal with the chicken extra crispy, a large Sprite, 10 pc nuggets, a large fry and two drinks. Instead of cooking the one piece of chicken a little bit extra, they gave me an extra piece. They forgot my large fry and the other large fry I ordered they gave me a medium fry in place of. Upon realizing this I called the store and talked to a man named Mark who handled it. They replaced my entire order. They didn't have to do that. All I wanted was the sandwich right and my fries. But they went above and beyond for me and I think they deserve a good review. If they don't get it right the first time, they will the second. Not to mention that the BOTH times I received my food it was HOT and FRESH....

This is the second time I’ve had issues with the Whitney Road location. I’m a very understandable and patient person when I know a business is busy, but to not give me HALF of my order is just ridiculous. I was in a hurry and needed to grab dinner on my way home for the family and they didn’t even give me both of my kids orders. The young man working the drive thru with long curly hair seemed like he couldn’t care less if we got our correct order and just shrugged his shoulders at me so I just left because I did not have the time to deal with this. My husband and I had to give the kids our food and go out and get something else to eat for ourselves once we had the chance. Paid $30 for an order that I got half of. I was beyond mad at this McDonald’s for such...