Arby's — Restaurant in Sturgeon Bay

I hate coming here.....I always give it a try though when I'm sick of everything else fast food....never again will I order food from there. Not only do most of their employees have the worst attitudes I've ever seen in customer service but revenge sandwiches aren't my thing. I wanted a chicken sandwich light mayo simple as that. When there was a miscommunication and we tried to talk to her after she handed us our food she quick slammed the window shut....so I go in ask for a new sandwich with only light mayo.....I opened it when I got outside....there was more mayo than chicken. It was disgusting to even look at. I get having a rough day but come on if you're going to act like a bunch of toddlers all day every day and throw a hissy fit when you mess up don't be in customer service. Also if your a cook maybe have the decency to simply make an edible sandwich. Top bun chicken mayo bottom bun. Maybe they need some training or a new job I'm not sure but they suck...

Stood at counter while Manager, Brianna, talked to two other people. She ignored us. We asked if we should go through the drive through? The nice young man from the drive through finally walked over and took our order for 3 shakes to go. He started making them and then got back to drive through orders. The manager continued talking with the two other people. Finally Brianna asked the young man if he still needed the shakes, to which he stated yes. She put them in the glasses, lidded them, put the whipped cream on, no chocolate sauce. She continued talking to the two people the whole time. She then set them on the counter. Didn’t say a thing to us, didn’t give us straws, or a receipt. Not even a thank you. She then kept talking to the two people. We took the shakes and left. She shouldn’t be a manager as she didn’t appear to be a team player and certainly has NO customer service skills! The young man working the drive through should be...

What a Strange situation. I ordered drive thru, sat told me to pull ahead, waited 20 plus minutes for my food watched vehicles behind me leave still waiting then one of the vehicles that got the food behind me came back as I was sitting in line and told me "I think we got your order, which was a larger order because it was my whole family. Then we proceeded to go inside and explain it to the people working there he opened up the crumpled bags and says oh yeah. That was your order sorry. Not even offering to make new food, give me a coupon or anything. So I took my food from the counter with some of the fries gone and cold as heck and left. Keep up the good work. Shoot I would have been fine if he would have offered to remake I would have probably turned it down, but at least offer a free drink or small fry or something for...