Wendy's — Restaurant in Sugar Grove Township

This was my second time going to this location and I am not pleased with the service both times. Both times took a while to even take my order and both times we had to park and wait for our food. The drive thru line got so backed up both times from the wait time that the drive thru circle got jammed and everyone had to turn around to go out the other way. We ordered 2 frosty cookie sundaes which A. First time they were handed to us they were literally completely melted, B. We had to wait about a good 10 minutes till we got new ones.. they're frostys...why did this take 10 minutes and C. We had next to no cookie in it. Btw the first time we went we waited about 20 minutes in drive thru and they forgot our drinks so I asked the girl for our drinks...I watched her make the drinks, set them down and then she started to walk away. I tapped on the window to get her attention and she asks, "how can I help you? " she literally just forgot she was getting our drinks...I was like.."you didn't hand us the drinks.." and she just looked so confused and finally gave them to us. IDK what kind of drugs your evening staff is on but this place is chaos. I gave them a 2nd chance but I will not...

Currently am sitting at the window to pay because they are waiting for the meat to cook. No one is in front of me at the pickup window. I asked them if they were trying to mess with the timer and the girl was like uhhhh nooo. When they did let me go to the next window they just shoved the bag out the windows and say have a good night. I waited for them to notice me waving for them to see me. The lady that handed me my food say what do you need and I showed her my phone as I was writing this review and informed her I would be letting the Corp office know and they just were laughing like ok sorry.

Such a shame that this is how paying customers are treated.

Update: 5/1/2021 Figured I would see if things have changes but sadly they haven't. I was just asked to sit at the first window until they made my order. When I asked the guy if they were trying to beat the timer he freaked out a bit. 5 minutes and counting as I sit...

You see this spot? I've been waiting at this spot at Wendy's for the last 30 minutes. The service here is so slow... So freaking slow. In fact it's so slow that the amount of time I park my car, walked in, order, get my food, and leave I'd still be waiting at this spot. Okay cool so you can argue go inside or maybe it's busy cause it's dinner time, but no person should be sitting here for that long just to order food.

The service the attention to customer service... The everything with this experience of just going to this Wendy's in particular is just horrible. Honestly get new staff or fire the people that currently work here cause this "fast food" restaurant location is the worst experience I've had ever.

Edit: I went inside today and tried to see if it was faster. Yes it was but man they really need more people to work here. The place only had 2 employees working and one of them walked off to get on...