As regular patrons of Buffalo Wild Wings, my family and I were eager to enjoy our usual dining experience. However, our recent visit was marred by the lack of positive customer service skills exhibited by our server, Leslie.

From the moment we were seated, it was evident that Leslie lacked enthusiasm and attentiveness. She seemed disinterested and made minimal effort to engage with us. It took an unusually long time for her to take our orders, and when she finally did, her demeanor was indifferent.

Throughout the meal, Leslie failed to check on us regularly, leaving us with empty glasses and neglected requests. Her lack of attention resulted in a frustrating dining experience as we had to repeatedly flag her down for basic needs such as refills and condiments.

Furthermore, Leslie's attitude was unprofessional and unwelcoming. The manager on duty felt like the only welcoming person throughout our whole dining experience.

Overall, our negative encounter with Leslie significantly detracted from our enjoyment of Buffalo Wild Wings. While we appreciate the establishment's tasty food and vibrant atmosphere, the subpar customer service provided by Leslie left us feeling disappointed and undervalued as loyal customers. We hope that management addresses these issues to ensure that all patrons receive the exceptional service they deserve.