Starbucks — Restaurant in Sugar Grove Township

Let me start by saying I drive a very large truck for work I was starting my 14-hour work day and had approached the front door the front door had already been locked at 8:00 pm even though the shop does not close until 9 p.m. there happened to be a delivery driver making a delivery who also drives a very large trunk so I asked him if he could ask if I could place my order from the door so I could get my coffee. That delivery driver understanding that I was driving a large truck just like him and he probably works the night shift as well understood and asked this lady behind the counter named Allison if I could place my order from the door. The driver then returned and told me no she will not allow you to place your order from the door oh I said okay I guess I'm just going to have to figure out another way to do it so I managed to drive my vehicle as much as I could through the drive-through safely place my order and then pulled up to the window. I talked to the young lady who took my order and express my gratitude for her taking my order it was not Allison was a very nice young lady with a way better attitude that said sorry for any inconvenience that is the reason why I'm giving this visit 2 Stars because Allison was extremely rude and all I wanted was my coffee so I can continue my work night you didn't take that into consideration at all I asked her very politely and I feel like Alison was very unhappy with being there and was taking it out on me she continued to give me an attitude when I was in the Drive-Thru and I told her you have a nice night got my coffee and the interaction that I had with this young lady made me feel like I needed to write this review. I still love my Starbucks Coffee it gets me through my long nights at work it would just be nice there were more people who were considerate of people who work in the night time and have large vehicles and need their coffee to make it...

Incident with employee at Starbucks on Thursday, August 22nd at 3:45 PM

I visited this Starbucks location today at approximately 3:45 PM for a coffee.

Upon arrival, I noticed a vehicle parked in the handicapped parking space without displaying the appropriate placard. Shortly thereafter, I observed another vehicle, clearly displaying a placard, struggling to find a place to park due to this unauthorized vehicle occupying the space.

I approached the vehicle and politely informed the occupant that the spot was designated for handicapped parking, asking if they had a placard. The passenger, a young woman with a ponytail, rolled down her window and began to scream at me, using profanities and telling me it was none of my business. When I informed her that someone with a legitimate need was waiting for the space, she responded by saying, "I work here."

I then went inside to notify the employees of the situation, but unfortunately, no one seemed concerned or willing to address the issue. This lack of response and the disrespectful behavior of the individual in the car, who I now suspect may be in a management position, is extremely disappointing.

I have been a loyal customer of Starbucks for some time, but this experience has left me deeply dissatisfied. It is unacceptable for employees to disregard both company policies and the basic decency of ensuring that handicapped spaces remain available for those who truly need them. As a result, I will not be returning to this location or any Starbucks for that matter, and I urge others to reconsider their patronage as well.

This situation reflects poorly on the store's management and staff, and I hope that it is...

I have been coming to this place for 5 years, and I have never encountered such an ignorant person. I asked for a hot chocolate, and he gave me a mocha, I told him this is coffee, and since the sign outside said chocolate, he started to harass me. The woman named Luna claimed that it said hot chocolate there, I told her but it has mocha inside, look and she said no, it said cholocate there, I told her try it and claiming that it said chocolate there, I opened it and told her, look, it's mocha and she continued with the same thing and He started to speak in Spanish and I answered him in Spanish and seeing that he didn't want to change my drink I said okay give me my other drink and my brownie that I was missing and that he didn't he started yelling and I also told him now just give me the rest that you got I asked, she said that's not the case and she closed the window and I was still missing things, and well I had to wait and they all gathered inside looking at me ugly as if it was my fault that they made me a bad drink, and even at the end it was not like it I was moving, another one came out and told me what I needed, I told her I'm waiting for my brownie, and the people in the back were angry, I no longer wanted to tell her that they gave me my drink mall, because the Moon got angry claiming that it said unoiled chocolate that What was inside was bad. Luna pay attention to what the client asks of you and if the client tells you that the drink is bad, pay attention and don't argue that...