Baskin-Robbins — Restaurant in Sugar Hill

Do not go this location unless you enjoy frustration and disappointment. Two separate encounters within in 24 hours were both dismal. I called over 2 hours in advance to order 8 large to go containers of coffee to take to nurses at the hospital. Reiterated several times: 8. Pull up to pick up, they have 1. Could not get anyone to pay attention to us to answer where the others were, how long it would take, etc. had to flag someone down just to pay. No apology, no offer to make it right, nothing. Called another Dunkin near hospital and they had 4 more ready in 20 min and were amazing to deal with. The next day, I had ordered an ice cream cake online and picked it up in drive thru, glance inside to double check it, and the frosting message is completely messed up, unfixable, I’m just going to scrape it off. Thank goodness another Dunkin opened up nearby, I will gladly drive out of my way to avoid never having to go to this...

Save yourself a headache and go to another location.

We stopped by for two single scoops of ice cream. The scoops we were served were hallow inside. The emplyee serving the ice cream knew this and when asked why they were not serving full scoops of ice cream, simply stated that they were full scoops. They had a very limited selection of flavors and overcharge for 1/3 scoops by charging full price. This is just ridiculous!

Add to this the employee who helped us had a poor attitude as well not just with us but also talking poorly about other customers using the drivethru service and the orders they were placing.

The store exterior and interior have been remodeled, but that does not improve the quality of the service received. The interior, while remodeled, is not upkept. The tables and floor are dirty.

We will definitely not go back to this location and discourage others from giving this establishment your...

So it’s the summer and it’s hot, kids wanted ice cream, McD machine probably not working so I stopped here. No one in line so I figured this should be quick and seamless transaction NOT THE CASE! I am tired spending my money at places where people are rude as possible and you can’t say anything because they are making your food! The blonde long hair chick can miss me because I will not be going back as long as she’s working there. It’s not like you’re getting paid to WORK so I’m sorry for coming in with money that helps pay your check! I am not a person that believes the customer is always right because they are not. I was very respectful and got nothing but lack of customer service. A shame because my kids like the ice cream. Don’t waste your time if you’re looking for pleasant customer service. 😡...