Mall of Georgia Chrysler Dodge Jeep — Local services in Buford

If you need anything other than an oil change and a tire rotation, you’re in for a headache. The techs at this dealership are easily the worst I’ve seen.

They do things like...

Replace your battery (not the actual fix for the problem you’re having), but drop all the housing bolts on the ground, then run them over, so they lodge into your tire. Then, happily drive it out to you, unable to hear the noise the bolt makes when it hits the ground each time the tire rotates. So, now you get to wait some more for them to plug your tire, but not until they’ve finished telling you that it didn’t happen in their lot, though it’s the OEM battery housing bolt for your make and model wedged into your tire.

Program your radio with the incorrect software after you’ve had it replaced for the second time already.

Repair the sunroof seals that have failed…but not really. They’ll only last 6 months because the workmanship is subpar.

Take 6 days to perform a 6-hour repair.

Return your car to you dirtier than it was when you brought it in. They don’t have a carwash onsite, and they do things like…stick your fender liner in your backseat and forget to reinstall it, so you get to go back and wait, wait, and wait some more.

If you can, take your vehicles somewhere else for service/repair. The techs at Mall of Georgia Jeep will waste your time and test your patience.

2/15/2021 In response to Owner's response.

I did received the VM. I appreciate that, David. I'm a reasonable guy. Everyone makes mistakes from time to time. I understand that. However, this is just the short list, and the above mishaps were spread over 3 separate visits. A pattern has emerged. I think it's best for me to take our vehicles to another shop. Honestly, I've already begun doing that. I didn't have a choice. Your techs couldn't figure out why my car wouldn't start intermittently (while still under warranty) after three different visits. I took it to Hayes and they ran it up the chain with FCA to take care of it.

The only reason our vehicle was in your shop this last time was because the repair your techs performed (sunroof seals), failed within six months, so I had to take it back to the dealership where the work was initially "completed". There's nothing to be rectified at the moment. The real issue is that these things shouldn't have happened in the first place.

Again, thanks for the call.

2/28/2021 Update on "repaired" sunroof seal

See photo. Just finished washing the car (see above, this dealership will not/cannot wash your car after repairs). This is the second time the roof seal was replaced. Looks like it's barely holding on, so this will fail again, soon. I presume the work was done by their least detail-oriented technician, or someone who has a visual impairment. Or, perhaps they were posting selfies to Instagram, or perpetuating conspiracies on Facebook while completing the repair. Maybe they noticed the team logo on the car that indicates I'm likely from a northern state, and since this is Georgia they just dislike me and refuse to put in full effort on repairs. Whatever the reason, this is shoddy work. Steer clear of these guys.

3/17/2021 Update on "repaired" Timing Cover Oil Leak

Last week after a roughly 1,500 mile trip I smelled oil burning and found oil on my garage floor. I emailed the Service Manager, David Eckhart, to let him know I'd be taking it to Troncalli Jeep to have them look at it.

His response: "I'm sorry to hear that the Jeep is leaking oil again...I understand the past history has not been great and I'm sorry for that. The team that I do have are excellent techs and I will over see the repair and make sure it is done properly. I will do what I can to make it right."

While I appreciate that, what else can you really say? Troncalli found that the tech had only hand-tightened bolts on the left side of the engine after repairing the timing cover leak which was why it was leaking oil, again. Thankfully I wasn't stranded on the side of the road during my trip. Excellent techs? C'mon....

Extremely Disappointing Experience at Mall of Georgia Chrysler Dodge Jeep Dealership

I recently decided to entrust Mall of Georgia Chrysler Dodge Jeep dealership with my 2022 Wrangler Unlimited Rubicon for its first oil change. However, my experience was nothing short of disappointing, leaving me with a strong desire to share my ordeal with potential customers.

To begin with, my apprehension started even before I set foot in the dealership. Their website failed to facilitate an appointment, forcing me to resort to an archaic phone call to secure one. Not a promising start, to say the least.

On Saturday, September 2, 2023, I arrived punctually for my 8:45 am appointment, only to be met by an environment that was far from inviting. The facility was unclean and seemed disorganized, immediately signaling a lack of attention to detail.

What struck me even more was the demeanor of the staff. Not a single person bothered to greet me, and their indifferent attitudes made it clear that they would rather be anywhere else but there. After an excruciating wait for a representative to finish a phone call, I was finally acknowledged.

However, the very first question I was asked was whether I had purchased my Jeep from their dealership, to which I replied negatively, explaining that I had bought it used from a different dealership. The representative then proceeded with the registration process.

Here's where the real disappointment began. I sought clarification on whether the first oil change was complimentary, as the Jeep Wave Program offers the first three oil changes for free. I had already confirmed this on the Jeep website and had taken the initiative to update the Jeep national database with my name associated with the Jeep's VIN. I understood that the service was transferable, and I had taken the necessary steps to ensure that.

The representative, however, insisted that it was not transferable and that I would have to pay for the oil change. I cited the information directly from Jeep's official website, but my concerns fell on deaf ears.

Frustrated and disheartened, I requested to speak with the manager on duty. To my dismay, the manager told me that the database indicated a different name associated with the VIN. I asked him to show me the proof, and when he did, there was no name in the database. He claimed that my request for an update was "in processing" since I had made the call back in April 2023.

This only fueled my frustration further. Not only did the manager lie about the database showing a different name, but there was also a distinct lack of willingness to assist and resolve the issue. They made no effort to contact Jeep to clarify the situation, and there was a palpable absence of accountability.

In the end, I decided to leave the dealership and sought the oil change I needed elsewhere. Having dealt with various dealerships and vehicle brands in the past, I can confidently say that this was the worst customer service experience I've encountered. Their employees lacked commitment to assisting customers, the facility was poorly maintained, and the overall experience left me deeply dissatisfied.

In conclusion, I strongly advise anyone considering Mall of Georgia Chrysler Dodge Jeep dealership to think twice and spend their hard-earned money elsewhere. It's evident that this establishment falls far short of providing the level of service and professionalism that...

If I could give this dealership NO stars, I would.

My family has had their vehicles serviced here for several years and I have NEVER experienced terrible customer service until 01/19/2023.

I had an appointment at 08:30 and presented my vehicle requesting an oil change. I then decided to present the issue of an unusual sound my vehicle was making over the past couple of weeks. My service representative Tom provided me the option of having a diagnostics test ran on my vehicle. I agreed and was told the test would not take long and I would have my vehicle by end of business day. During the day, I contacted the dealership to check on the status of my vehicle and the response from Tom was, "I already told you I will contact you when it's done", which in my opinion was completely unprofessional. Unfortunately, my vehicle had to stay overnight because each time I called (the last call being at 5:00 PM), they still haven't touched my vehicle.

I called the following day at approximately 9:30 AM and my vehicle was still not touched. Now, I would understand if I was informed how long a diagnostic test is supposed to take, but I was not. I spoke to another representative and he stated my vehicle may not be ready until the following TUESDAY. I was also told this dealership does not provide rental vehicles in these instances. Additionally, my husband had contacted the dealership and they treated him 10x nicer than me and it's not even his vehicle. My husband ended up calling the dealership about 30 minutes after I did and got a female representative. She stated my vehicle is and has been ready to be picked up...but I never received a call or text. We stated we will come to pick up and are requesting a copy of the diagnostics report. She expressed understanding.

When we went to pick up, it was a cluster. We waited for 30 minutes for my vehicle to be brought around. We met the female associate we spoke to on the phone and were told there is no copy of the report to be provided to us. The female insisted we leave my vehicle for it to be repaired, but how do we know what to repair without a report in front of us? We were told the reason Tom, our main service associate, treated us the way he did was because "he's from New Jersey". This is not an excuse because my husband and I are ALSO from New Jersey/New York. Further, after paying $180, when asked to speak to a manager, there was apparently not one available. Then as we were leaving, we SOMEHOW found a manager to speak to, who honestly was no help at all either. After I left the dealership, I also found out they accidentally contacted my mother stating there is a buyout for my vehicle when this topic was not discussed initially.

The level of unprofessionalism experienced was absurd. I will NOT be returning to this location for any service in the future and will not recommend to other potential clients....