Auntie Anne's — Restaurant in Sugar Land

Very poor customer service. Went to get the free pretzel for your birthday, but since the app gave me a code they say they “couldn’t do anything without the code” but as someone who has worked retail, as anyone who has worked retail knows, that’s absolutely a pack of lies. The guy behind the counter could have done any number of things to ensure a happy birthday customer continued to purchase from this location but nope, he decided it wasn’t his problem, he didn’t care about the customer at all, he didn’t feel like trying to ensure continued business. He just said you gotta move out of the way and wait. Absolutely rude. Absolutely not friendly, not helpful, just plain awful. Go else where. Don’t support this location and the horrible customer service they believe is...

Two stars because a 13 year old boy served me and I think that’s great. However, even for his age he lacked any social skills or enthusiasm. I don’t think he ever even talked to me. He could have been deaf, idk. Okay, whatever, but take a look at the pretzel (or pieces) I received. When you pay like $4, you kind of expect there to be some standards. Unfortunately, this was the best service I’ve received at this location. Last time I filled out the survey on the receipt (almost a year ago), was contacted by the manager who appreciated my feedback and promised to send a free pretzel voucher, but never did. I just can’t support this place....

The average wait time at this Aunty Anne’s is literally 15-20 minutes. The time you spend waiting in line for a pretzel is equivalent to the amount of time you would wait in a fancy Chinese restaurant. This place is terribly understaffed and unorganized. Your legs and feet will hurt by the time you get to even place you order, on top of which you wait more for them to make your order.

Not to mention, the cashier is like 12-13, which I’m pretty sure is illegal in Texas.

The only reason this gets two stars is because the pretzels are always...