Dutch Bros Coffee — Restaurant in Sugar Land

⭐️⭐️⭐️⭐️⭐️ – Above-and-Beyond Kindness & Service

I just want to give a HUGE shoutout to the amazing team at the Highway 6 Dutch Bros. I accidentally placed my order at my home location on North Fry Road (oops!) and didn’t realize it until I showed up at Highway 6, ready to pick up my drink.

Instead of turning me away or making me re-order and repay, the baristas at Highway 6 went out of their way to make it right. They called the other location, explained the situation, and honored my order right then and there—no hassle, no attitude, just kindness and teamwork. They absolutely didn’t have to do that, but they did it anyway, with smiles and grace.

As someone who’s been in customer service, I know how easy it is to just say “that’s not our system” or “you’ll have to reorder.” But they chose compassion over convenience, and that meant everything to me. This kind of energy is exactly why I love Dutch Bros and why I’ll always go out of my way to support this location.

Thank you again, Highway 6 team—you...

I used to go to the Dutch Bros on Highway 6 in Sugar Land almost every day. The team there was always so friendly, and they were actually some of the first people I shared my baby #4 news with. I stopped going for a while because I was so tired during pregnancy and then with a newborn.

More recently, I started visiting the Highway 6 location near Wendy’s and Kroger’s and asked about Nathaniel, one of my favorite baristas from before. I was told he’s now a supervisor here, but every time I’ve gone hoping to see him, I haven’t had any luck. What’s been really disappointing is the customer service—the employees at this location don’t make conversation, and when I asked about Nathaniel, one of them even seemed irritated.

The drinks are still good, but the customer service at the Highway 6 location near Wendy’s and Kroger’s has been very poor. Even my husband went to pick up a drink for me and came back saying, “Dang, what’s...

I love Dutch Bros but this location 9003 Hwy 6 DB794 is not the place to go. I was asked if i wanted to leave a tip and I kindly said no because i was not paying for the order the money was sent to me and I was asked to pick up the order for a family member. Jayden R took the order & tipped himself when I ask for my receipt (they don’t even give it to you unless you ask) I noticed and told another crew member about it she just told me I don’t really know what to do she asked another crew member and he also said he didn’t know what to do I eventually left because they weren’t being helpful I try calling to talk to the manager or supervisor about this because I’m sure I’m not the only person he’s doing this to but they did not answer the phone. Also this location sucks at making the coffee it tastes horrible. I’ll stick to the other locations this location is a big NO for me wish I could give it...