Having recently moved from the Midwest to NYC I was searching for some new furniture. Knowing the pain of moving large pieces in city apartment buildings I was looking for a modular couch. I found an item at another online furniture store I liked, but figured the price was a bit high so I did some reverse image searching and searching around and came across Lux Home Decor. The item appeared to be exactly the same, but considerably cheaper and further so with black friday sales. A bit worried about buying from somewhere with less direct testimonials for the exact item I would order, but with a few locations which allowed in person pick-ups and favorable reports I decided to order.
Not too long after the order I got email correspondence providing pictures of the exact unit I would be getting at the Houston warehouse, unboxed, requesting my approval for it to begin being shipped before repacking it, along with tracking info. Shortly after that I got an email with potential delivery dates and then a follow-up call about scheduling. I was able to select a day later than options given in order to be one from when I was working from home. Building in NYC require a certificate of insurance for moving companies and Lux/MW was able to facilitate this for me quickly. I got an email and call a couple days prior about the time window my delivery was expected. The delivery drivers called ~20 minutes prior when they were finishing the preceding delivery and coming to my location. In & out delivered, assembled, & packaging removed within about 10 minutes.
I think in all I paid at least half compared to the next lowest option, received about 2 weeks after order, and the entire process was beyond...
Read moreI'm a soon-to-be mom and had my eyes on this dresser for months, but it was way over my budget. While searching for a more affordable dresser on Google, I came across Home Lux Decor and saw that they have the dresser for almost half the price! I immediately purchased it online as an out-of-state customer. After my purchase, I received an email from Nathalie, a customer experience manager, asking if I wanted to upgrade to white glove delivery. I declined the offer due to the extra cost and stuck to economy doorstep delivery. The next day, I received another email from Lux Home Decor stating that they are upgrading my delivery to white glove service for free! The delivery took about 2 and a half weeks, again I am out of state. I received phone calls throughout the week regarding the status of my delivery and also a 45 minutes time arrival. The guys who helped assemble the dresser were very quick and efficient at setting up the dresser. I was able to inspect the dresser for any faults before they left as well. I will definitely recommend Lux Home Decor to my friends and family. Great communication and...
Read moreI recently bought a sofa set for my family room area and I am extremely satisfied with my purchase. The store had a great selection of furniture to choose from with impossible to beat prices, and the staff was very helpful in helping me find the perfect sofa for my space.
The quality of the sofa is outstanding and it is very comfortable to sit on. The materials used are top-notch and the attention to detail is impressive. The color and style of the sofa matches perfectly with the rest of my living room decor, which is an added bonus.
The delivery process was also smooth and hassle-free. The delivery team arrived on time and handled everything with care, ensuring that the sofa was installed properly and without any damage.
Overall, I would highly recommend this store to anyone in the market for high-quality, stylish furniture. The experience was wonderful and I will definitely be returning for...
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