Jack in the Box — Restaurant in Sugar Land

Today May 15th I placed an order through the mobile app at like 4:30am. There is no one else at the restaurant. I have a rather large and custom order which is why I chose to go through the app rather than the drive thru speaker. I ordered a cheesecake and got a chocolate overload cake instead of a cheesecake. I was informed after handing me my food instead of before that they were out and were giving me a substitution. I don’t eat chocolate. I proceeded to check my food before I left to realize none of my items that I ordered and paid extra for had grilled onions. I wasn’t informed they were out till I drove back through the drive thru line. I paid for grilled onions on two sandwiches. Don’t you think it would be common courtesy to say you’re out of onions before making my food and giving it to me? I ordered Tiny loaded tacos and got them plain. I ordered a sriracha burger no lettuce, not tomatoes, no buttery sauce, add grilled onions, extra sriracha. I received no grilled onions, no jalapeños, no cheese, just bread, sauce, and meat. Do your cooks not know what comes on the sandwiches? This is ridiculous. I used the app and that removes the error in miscommunication. How I wanted my food should have been clear as day. I received my order for the most part completely wrong. When I tried to resolve the issue, I was completely disregarded with ingredients slapped on the same food I was handing back to them and not even correctly. They added the jalapeños and cheese to the sriracha burger and put American cheese instead of Swiss. Again I ask, do they not know how to prepare these sandwiches? What’s worse for me is that I used to work for Jack in the box for 7 years and know how every sandwich even now is made. I went from crew member to an assistant manager of three stores during my time with Jack and this store is one in which I ran prior to 2012. I never would have given a customer their order this messed up. I would have never disregarded food safety in the manner in which they did in pretending to resolve the issue, I would have never been so cold and ignorant about a customers order that I disregarded their concerns and slapped ingredients on food causing it to be touched multiple times before consumed. this was sheer laziness. And this isn’t the first time. Over the last 6 months this kind of thing has happened numerous times and I am sick of it which is why I am hoping this review makes a difference. If the owner of this franchise actually cares about this location and its reputation, they will attempt to make sure that this kind of review doesn’t happen again. it doesn’t have to happen. The two in that store this morning making my food wouldn’t want to be treated this way when they go to a fast food restaurant, why is it okay for them to treat other...

Yall This place is awful Currently sitting in the drive thru I am now 28 I was 13 when I pulled up to place my order "I'll have a number 10 with a curly fry and a dr pepper" Since then, the menu has been upgraded 7 times, gas has gone up, and 2 presidents have been in office My parents moved away to Amsterdam My girlfriend left me for my brother and they have a beautiful family in southern California They named their first born Garret after me My name isn't Garret so I don't get it All of my friends have forgotten about me and all I have left to look forward to in life is my meal I finally have a bag handed to me "Enjoy your meal" "You too, ugh I mean" I stumble over my words as I drive off I check the bag The order is wrong I'm allergic to mayo I eat the food anyways and die from an allergic...

I orderd many times from Jack in the box and this is the first time that I see such a rude employee! I was shocked how redculas was the attitude of that employee! When I was about to order from the drive through, she (the employee) told me to hold on a second so i was like sure no problem! Then she said something that I didn't hear so I talked to her again and she yalled at me"one second!!!" And I was shocked and confused why she is being disrespectful! Then when she talked to me again I told her in a respectful way that I don't want to order anymore because of her attitude and she said ok bye in a very angry language!!! So I left... Most of the people who work there are great people but this employee was rude and disrespectful to me even though I was very nice and did...