Ruthie's Tex-Mex — Restaurant in Sugar Land

The new Ruthie's Tex-Mex location on West Airport in Richmond is HORRIBLE. Don't waste your time or money. We picked up a to-go order -after waiting almost an hour to get it - and got home only to realize that they had given us the wrong food. I called the restaurant to tell them about the mistake and the woman on the phone actually accused us of stealing the bag of food off the counter and leaving without paying for it - even though I was holding the receipt in my hand as I spoke to her on the phone. She said, "we did nothing wrong. You stole our food." We drove back to the restaurant (you know, like thieves do) with our incorrect order and made them get our signed receipt out of the register to prove we had paid for the order. They found the receipt but did not apologize for the accusation. The manager would not listen to the details of our story and all he would say was that there had been a misunderstanding. NO KIDDING! He asked if we wanted our original order and we declined (seriously?) and asked for a refund. To date, our card has not been credited. Word of advice Ruthie's, before you accuse someone of stealing your average Tex-Mex food, make sure you have your facts straight. We will NEVER go back. I'll spend my money at other restaurants where customers are respected and appreciated....

Place just opened but food is not appetizing at all. Ordered Picadillo Salad, it smelled terrible as the waters put it in front of me, Not good. Glad the waitress that attended us was kind but as we walked in no one greeted us and another waitress just looked at us and did not greet us, she looked at us like she did not want a Custome to come in and serve them. I gave them a 3 star because the waitress that helped us was kind. If not i would have to rate 1 star.

Gave a 3 star originally but when I was leaving the restaurant all chairs were on top of all the tables, it was concerning because it was a safety hazard for the customers and Place has shut down before 10pm. This also verified a comment I heard from management to shut the place down and don’t let anyone Come in, this was about at 9:20 pm and place closes at 10pm this day. Hands down worst place to bad they just opened. Can’t imagine how bad service will get later on. There needs to be a management change. Can’t believe this place. Had to come in here and...

It was super packed, which wasn't a problem. My guest and I sat at the bar, bar staff immediately made eye contact with us but never acknowledged us. 5 minutes later, a couple sits down at the bar, bar staff approached and asked for their drink order. That couple had to tell the bar staff we were waiting first. The same happened with food orders. Our order took 45 minutes to come out, everyone around us was wrapping up their meal by the time we got ours. They blamed the excessive wait on "the marinade." I had simple beef enchiladas, they were very good but not good enough for me to revisit this establishment. We had to ask the bar staff 4 times for our ticket, at that point the crowd had thinned out and there was no reason to delay. Oddly enough, before we went in the restaurant, a lady leaving with to-go food tried to warn us. She said after waiting 30 minutes for a table, she ordered food to-go from the bar. Said the service was horrible, but we decided to give it a try...