Popeyes Louisiana Kitchen — Restaurant in Sulphur

So I go to this location at 1:30pm. No one in line and after the lunch rush. The manager comes onto the speaker and I get the feeling she is rushing me to order. I request a 3 piece dark meat with mashed potatoes. And a side of large Mac n cheese for my son. She tells me my total and repeats the order. I tell her no I wanted mac n cheese. She says "Oh I didn't hear that". I get to the window and they hand me a large mashed potatoes along with my box. I explain to the girl at the window that I wanted a large side Mac n cheese not a mashed potatoes. She goes to swap it out and the manager then says she needs to charge me more. I asked why does she need to charge me more im swapping the large mashed potatoes for the large Mac n cheese that I actually ordered. This manager has a terrible attitude and actually curses in front of me saying again that she didnt hear me say large mac n cheese. I tell her she should listen better bc I said it twice. She grabs the large Mac n cheese, thrusts it as me, and slams the door shut. All the while I never screamed or was rude to her employee who was standing there very confused. As someone who also works in customer service this manager has no business being employed to work with the public. I will drove to Lake Charles before ever dealing with this...

Day and Night !!

During the Daytime shift the manager and employees are always nice and friendly some of the best service ever . Which is why I keep going back. Night shift, however is a catastrophe! The manager on duty is never aware seems to always have issues as if he’s going through a personal matter ; has animal hair covering the entire jacket while working around food , and no control over the shift .

There is one particular employee that always makes the night experience a nightmare. The tall foreign (black lady) is always RUDE and unprofessional. She never has her shoes on properly, always pretends that she has other task to do when guest arrive , just throws your food in the bag and never closes the box; and always engaged in some sort of conversation that’s not professional all while ignoring the guest . I can understand now why management has moved her to the night shift because she’s not friendly at all . After running restaurants for over 15years, I try to understand how things work and give the benefit of doubt , but far too many times I go in and place my order this employee is extremely unprofessional. Her alone , makes the experience with Popeyes on Ruth street...

First I'd like to say I have nothing against the employees there. They are there to do their job, go home, pay their bills.

That being said, the food wasn't great. As most people here in town, we had a craving for fried chicken, but Popeyes is the monopoly on fried chicken in these parts, so we don't have many options.

Ordered online, when I got there my food wasn't in the pick up cabinet at pick-up time, so I sat and waited. No biggie. Waited 20 minutes, still hungry for mediocre fried chicken.

One employee asked if I had a mobile order, I said yes, and that was that. Waited another bit before a diff employee asked for my name. Turns out my order has been ready since I got there, was just never placed in the cubby.

So, don't be me. If you have an online order, check the cubby and then ask the sure.

The chicken was dry. Drier than their overcooked biscuits. But it was end of the day, so I imagine they just gave whatever had been under the warmers the last hour. Overcooked, like my brain after a long work week.

So, if you like their food, don't stop going on my account. But I figured I'd just share my thoughts before I pass out for work tomorrow....