Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Sumter

Don’t ever order around closing, y’all. I paid extra for extra seasoning on the fries and there was barely even any seasoning at all, in fact half the fries had absolutely no seasoning on them. I also paid extra for large fries in the meal and you can clearly see this is a regular amount of fries. And finally, I paid extra for a peach tea. At first they forgot my drink, in fact it appears they never made it. Had to return because I forgot about the drink myself, I was told there wasn’t any tea because they were cleaning up which is understandable, but they still forgot to make my drink previously. The boneless wings did not taste good, the past few times I’ve ordered boneless chicken they’ve never tasted like generic pre-frozen chicken but today they did. The taste was so bad I had to throw them out, so I wasted food and money. Absolutely disappointed in y’all, this is not what I wanted to spend almost $20 on. I love going to Zaxby’s (especially this one in particular) and y’all always do an amazing job, but today was not it. Update: Extra seasoning must be code for no seasoning at all cause this the second time I ordered fries with extra seasoning and they ain’t had seasoning on them, had to use some home seasonings to shake them up with instead. Also the surf ‘n turf shrimp is a lot smaller than advertised, and there are seven instead of eight. 😂 Unless it’s not nighttime I’ll only be going to the one on broad cause they’re always locked in, unfortunate to say but this...

Saw good rating so made it out to Zaxby's for the first time. It was disappointing. We picked 2 out of Most Popular menu, Buffalo wings & Things and Buffalo Chicken Finger plate. It wasn't busy but we waited over 10 min to get our food. My buffalo wings were cold and chicken wings & french fries were hot. It looks like they didn't time them right. One real bad thing about this experience was that it looks like either ice machine or water hose was broke. The water was dripping from the cabinet and was all over the floor. I almost slipped and felt. Also, soda fountain was broke and one old lady asked the cashier if it's broken the reply was "i don't know. she was working on it" then continue to take customer. the old lady went back to machine and kept trying. bad customer service. Food was mediocre, hygiene of the place was below average (sticky chairs, food scraps on the floor) and customer service was...

I think I am done with Zaxby's after my last visit, inside thankfully. I would of been beyond upset had this happened if I had gotten all the way home to discover this. I ordered all flats. Three of my wings were literally 1 inch. I wish I had thought to take a photo but I was too shocked. I went up to the counter to show the manager. The manager said that's just how they come now. I just shook my head, and said how could anyone possibly consider this a wing? It looked like the very tip of a wing cut off. After an awkward moment or two he told me to throw it in the trash and he would get it remade. When they remade it the order has 2 flats and 3 drums. I just accepted it and took it back to the table and gave the drums to my husband, My last 3 visits have been subpar. Either dry wings with little sauce or overcooked tenders. I will go to BWW. Best wings, 100%...