Guimo's Mexican Restaurant — Restaurant in Sun Prairie

I don’t write a lot of reviews and I understand that people usually just write negative reviews. That being said, I’ve been to this restaurant at its new location a couple of times and multiple times at the previous location. Came in a little bit later on a weeknight with three of my children. Got seated fairly promptly and placed orders. Was offered chips and salsa. Those never showed up. Drinks came out from our waitress and food was brought from the kitchen and the reasonable timeframe. Pretty standard fair. Nothing was overly exciting but nothing was bad. We literally saw nobody else from the service end for the rest of our stay. After 25 minutes of kind of waiting, and seeing if anyone would show up after we had finished our meal, decided to just go up and ask for my check and a to go box to leave. Was offered zero refills on drinks. The guy seated next to us who came 15 minutes after we got in there, received two refills of his soda.. Wait staff also went up to other tables in the dining area, at least a couple of times after they had last seen us, but never came back to our table at all, even walking by without acknowledging us. We paid 3,50 apiece for 3 sodas, 2 of which were finished before the meals were finished. . I asked for a lime for my Modelo (never offered a second drink or anything else to drink although I finished this before the meal came out ) and asked for a lime to come out with my street tacos since there weren’t any offered on the plate and they charged me $.50 for the lime. I understand that the restaurant industry is pressed with not having enough people, but there was a differential in the quality of service visible right in front of us. It’s like we were completely invisible to the wait staff. On top of that, they charged me a surcharge for my credit card. I’m not sure how you confront restaurant staff in real time to give them feedback, but it probably would’ve been helpful. Because of that, I’m just gonna write the review and hope that they realize they need to pay attention to their patrons who were dropping 80 bucks on a simple meal of tacos for a family of four.I’m more than happy just to make food at home and save a lot of money (or get an equivalent dinner at one of the multiple grocery stores in the area and save three or four bucks) and just take it home. If this is the service I’m going to get for what I’m paying, I’m not sure...

This has been our favorite restaurant in Sun Prairie since it opened, but I'm seeing some big concerns. They are not enforcing the mandatory mask wearing. I stopped in this evening to pick up my carry out order and there were a number of other people coming in to get their orders. Two men there to pick up different orders were in line, among others trying to keep their distance, but the men were not wearing mask. The restaurant staff and manager did not say anything to the men. The men should have been asked to leave the restaurant to get a mask or wait outside for their order. The restaurant chose to put all other customers at risk. I will not be back to Guimo's in the future. Also, all of the staff looked new and seemed to be learning a bit. Not sure if they are under new ownership? They didn't have a record of my order tonight, so it wasn't ready for pickup when I arrived. They had to put it in and I had to wait for it. I had email with confirmation, but no record of the order on their side. No discount on my order - just free tortillas. Discount would have been more...

The tacos and such are straightforward, but good if you're looking for simple comfort food.

Milanesa was alright.

Steak Fries came with everything listed on the menu, such as shredded cheese - plus liquid nacho cheese.

Chimichanga came as expected - plus gobs of the same liquid, yellow, mildly spicy nacho cheese.

Considering how their other dishes are presented, I was surprised and disappointed to arrive home with our takeout order to find this. It had been a while since we had been to Guimo's and unfortunately will be a while until we go again.

The total was $37 instead of the $28.50 listed on their online menu, possibly because of a very significant % upcharge listed at the register for anyone using a credit card. This was a called-in pickup order so there were no middleman or delivery fees.

None of the 4 visible employees in the kitchen area were masked (this is being written during a local indoor masking mandate); this may not bother everyone but the information may be important to...