McDonald's — Restaurant in Superior

I'm not sure I'm the poster child for McDonald's but I do eat at McDonald's or get things to drink often two or three times every day. Since I travel and have family in several States I was visiting friends and relatives and stopped at this store in Superior. I often get to know the workers and managers pretty well and my first impression of Alan the manager was highly positive. I knew right away if I had any issues this was the kind of person that would diffuse any conflict or frustration. He was approachable and not a letter of the law type person or my way or the highway way of being. Clearly he understood the McDonald's mantra of give them the pickle and if I made a special request I'm sure he would honor it within reason of course. Too many times managers hold their ground and won't give a person an extra pickle or lemon or a few extra onions on their sandwich and they want to charge for everything which goes against what I believe in and what I think fast foods and restaurants should be about, which is the customer. I definitely would put him at the top of any manager I've ever met in over 8 or 10 states that I've traveled. I just wanted everyone to know that this is a store I would come back to again and definitely will on my travels and current visit. Maybe we could hire Alan away to do training for managers around the country so they understand the McDonald's mantra "give them the pickle".... He definitely would do his best to make sure customers are satisfied from my first impression and my experience in chatting with him.

Not sure why people have bad experiences at this restaurant or any place. But what I found is many people don't take time to compliment or look for the good. I'm imagining that there are plenty of people that are happy with the service food etc at this restaurant. But it's just human nature to not take time to compliment but to take time to point out the negatives. Today's visit although only for a couple of coffee, was a very great visit. I was privileged to have my order taken by young man by the name of Noah who had a pleasant demeanor and a kind nature to him with a nice smile. He was friendly and used a lot of polite words. I came in after 9:00 p.m. and asked them if they would make a fresh pot of coffee which he did without any attitude. Then he brought the cup of coffee to my table and again another polite interaction with a pleasant smile. He definitely should be commended for his service and representing this restaurant and franchise in a positive way.

9/7/24 Just wanted to add a more current positive review for this store. Most of my reviews are on the app but my receipt tonight didn't allow me to do a positive review, so here we go. I wasn't the largest spender tonight but definitely drinking coffee and doing some work on my computer I felt valued to a high degree as a customer and as a person. Tonight I was impressed with two workers, Miss Mikaela who was the manager on duty, and an hourly worker named Haydon. The thing that impressed me in my visit and many visits over the last few weeks is been the politeness and positive energy by nearly every single employee I've interacted with. Maybe I'm raised a little old school but it's still nice to have people say thank you or yes sir. It's also nice to see a smile and see people in Good moods and workers who are helpful and courteous. After I ordered my coffee I was greeted several times at the table I was sitting at Miss Michaela who offered refills and to get me more sweeteners if I needed them. I appreciated her positive energy and also watched as she went around the lobby greeting other customers. Then when I I was getting ready to leave, I went up to the front counter and had a brief conversation with Haydon and commented to him about the uniqueness of his name. He was one of the most polite Young men I have ever met at a McDonald's! Wow! Sure glad that management is doing a great job in hiring so many good people at...

Ordered 3 sandwiches and a med. fry, two milks, waited for nearly 20 minutes to get my food, unacceptable, they weren't busy at all, ya see I worked at McDonald's for 5 years and still have all the pics I won for outstanding customer service and have three pins for high flying 60 second service, although I've moved on to become a chef in the area, I still remember the days of working at McDonald's very well, working the grill during team buses and after concerts, we were busy, the manager apologized for the wait and said it was because they were breakfast sandwiches to which I replied, no excuses! It's on your menu a person shouldn't have to wait 20 minutes for anything that comes across the counter, that's ridiculas and the manager clearly should be retrained so he and his staff can be more efficient at thier jobs! Come on guys your assembling food that is already cooked, not cooking from scratch for the purpose of getting butts in and out the doors as fast as possible so it's convenient to the consumer. Just a thought and note to the manager: maybe you should worry more about the customers and less about hobbknobbing and kissing up with the regional manager who also didn't lift a finger to help- sad to say but I'm disappointed this locations performance and think it's an embarrassment to the company that gave me my start in the food service industry and hope someone way up the ladder comes to check this location out, perhaps even an undercover consumer like back in the day- please get it right for the alumni employees of McDonald's that take pride in the fact they...

My dog and I come here often and order a vanilla ice coffee and pup treat to-go through the drive-thru. This McDonalds is on a funky corner with an island on tower blocking traffic going left, so your only turn is right. The side road entrance makes you have to loop around McDonalds to get into the drive-thru lane. There are some crazy drivers around this area so make sure you are driving defensively. The service is awesome. Everybody has been very friendly to me and my big dog, and I always get the staff oogling over Sadie (which really makes her a happy 100lb dog that climbs over my lap to get some rubs). My dog Sadie really looks forward to meeting the gentleman in the morning to get her morning treat and I look forward to getting my sammmich and ice coffee. I would recommend this McDonalds to friends. P.S They made my kids day when they busted out a toy that he kept talking about. Badass...