Northwest Outlet — Local services in Superior

I had a wonderful experience. Not only was Chris very helpful. He assisted me with the purchase of snow pants, a jacket, face protection and gloves. He pointed out the price differences and fabric differences. I left feeling like I made all the right choices and the gear I needed. Before going into the store I read reviews about this place. Everyone wrote about the prices being too high. When I went in that was one of my main concerns because I am going into volunteer search and rescue and I have to supply all my own gear. After getting new snow pants (with bib), jacket, face guard, gloves and boots, I paid a total of $410. I would say that is a fair price for the quality of these articles. I need to be able to use these articles of clothing on snowmobiles, sports utility equipment, boats, etc. They are waterproof and built for below freezing temperatures. I have gone on 3 hour walks with my K9 and haven't had any issues keeping warm. If you want quality products, knowledgeable and friendly staff, decent prices, you need to stop and look here first. I have shopped at other outfitter type stores up the North Shore, and they can get pretty...

I’ve purchased things here on and off throughout the years. Never had much to say about it, good or bad, until recently. I started a new job that requires NFPA - rated coveralls...Carhaart makes them. I stopped at NWOutlet and looked but they didn’t have my size. The sales lady said No problem, she’ll order them from the warehouse in the Twin Cities, take two days. Cool. Four days later, still no call, so I called. Nope, not in, we’ll call you. Two weeks later, same thing. So I ordered them off amazon and got them the next day. The price was a tad less but that’s irrelevant. A full FOUR WEEKS LATER someone calls and says they just came in...seriously?? I told them I needed them 2-3 days after I ordered them, not a month later, so no thank you. He was NOT happy but seriously? You expect me to be happy after waiting a month for something I was told would arrive in two days? I try to shop locally but they made it...

Beware of this establishment!!

the staff were so rude to my mother and I, despite us spending 100’s of dollars on their vastly overpriced and tiny selection. We were also followed throughout the store. On top of the bad shopping experiences, ** We went to exchange a north face jacket and learned that they will not refund or even exchange at the price you bought it for - even with a receipt!!!! We paid over $200 for a shell (thin) and were VERY rudely told that we would not be able to exchange for the price we paid. In fact, we were told only $90 of it could be applied to the exchange! THAT IS HIGHWAY ROBBERY and the staff was rude as hell to boot. I tell everyone I know to avoid this place at all costs. You’re better off buying items from Joe Schmoe on Craigslist. They’ve been known to be shady, don’t find out for yourself! I know for sure that my family will never return to/ support a business like this....