Dutch Bros Coffee — Restaurant in Surprise

This is my second review for the Dutch Bros at Greenway and Reems. I previously left a one-star review because of a negative experience with an employee named Angel. After posting that review, I noticed that Angel now refuses to serve me. On several occasions, when I get to the front of the line and she is working, she walks away or refuses to take my order.

I left my initial review hoping it would lead to better service, but instead, I feel like I’m being singled out and treated unfairly because of my earlier feedback. This has been disappointing and has made me feel unwelcome at this location. I hope management addresses this, as no customer should feel discriminated against for leaving...

I had heard about Dutch Bros and, being a coffee lover, had to try it. To say I was disappointed would be an understatement. Evidently, this might be a good place if you're looking for a dessert type drink or some other concoction, but if you want a good cup of joe, go elsewhere. They do not have regular milk here. It's either half and half or "milk" from other than a cow. I am astounded that a huge chain coffee shop doesn't have milk. Plus, the coffee tasted like Charbucks, yuck. Ridiculously expensive, too. Almost $5 for a plain coffee. Only positive was the pleasant young lady that took the order in the drive up line. DD is the place to go if you want good, normal coffee...

I used to thouroughly enjoy coming to this location. The employees were so very kind. I started to notice one particular employee would make my drink wrong EVERY time. I explained to one of the managers that it was super upsetting as each drink costs over $7. Ever since then that employee was SO RUDE! I’ve decided not to return the last few months. Well today I did a mobile order for Mother’s Day that said it would be ready at 8:52 am. My husband went to get it and ended up having to wait over 30 minutes past the time it said it would be complete. If you do not have enough staff to serve customers consider closing online ordering and the walk up...