Wendy's — Restaurant in Susquehanna Township

The food was fine and the young lady who took our order was polite and helpful. However, the bathrooms were gross! There were two bathrooms which were very handicapped accessible and had plenty of room but unfortunately they looked like they hadn't been cleaned all day. One bathroom had no toilet paper at all and had urine all over the floors and the toilet. The second bathroom had toilet paper but also had urine on the floors and the toilet seat was up & that person hadn't flushed. I think because they turned the bathrooms into both bathrooms being male and female, instead of one bathroom for each sex, men aren't hitting the toilet every time because that was what appeared to have happened in both bathrooms. I can't expect employees to go in and put the toilet seat down & flush every time but I can't expect them to clean the urine off the floors and on the toilets, and stock the toilet paper.. When the bathroom looks like that, it doesn't instill confidence in the cleanliness of the rest of the restaurant. I counted at least 5 people working while we were there, and there may have been more people behind the scene, so there were enough employees that someone could have been checking the bathrooms.. There were 2 employees that were in and out of the building frequently in the 30 minutes that we were there. One was occasionally power washing the sidewalk but in the 30 minutes that we were there, he never finished the small section of the sidewalk that he was working on. He and the other employee were smoking and chatting. Additionally, the napkins were not stocked. We took about 10 so I could decrease the French fries. This left four napkins in the napkin dispenser. In the time we were there no one refilled it. It's sad because we had eaten at this Wendy's a year ago and we're super impressed. The manager was awesome and even came over and asked us how our food was. Everyone was working hard and the bathrooms were clean. Even the parking lot looked cleaner. We only come through this area once a year but I doubt we will stop there this...

Wow. This place has gone completely downhill. I have been coming here for many years. A few weeks ago, I went there and ordered a burger and a drink. It took 20 minutes. I was told they had to go buy food to make it. Then on Monday, I went there, sat at the drive through for at least five minutes, said hello repeatedly. Crickets. I finally drove around and went in. There was no one at the counter!!! I finally yelled to get someone to come out. Then, today, I got there at 10:30. I ordered my unsweetened fresh brewed iced tea and was told they don't have fresh brewed. I went to order the burger for my coworker. It was one burger. 15 minutes later and they still do not have it. They tell me to pull up, and wait for a single burger. Ridiculous. I asked for my money back and left. I was the first person in the line, no one was ahead of me. Clearly there is a management problem at this Wendy's. A very severe management problem. It is not the workers' fault. To the man at the window, he was extremely patient and kind with a very upset person because i wasted my entire lunch and got nothing. I appreciate his kindness. It used to be pretty good, when the old manager, who had been there a long time, was there. I have been getting fresh brewed iced tea at Wendy's for over 30 years. Sad. I won't be going there anymore. But this store needs help. ...

The guy taking orders/payment at the drive-thru today at 11:45 am was a total jerk. First, he wouldn't let me just say my order. He kept interrupting me with questions that would have been answered if he had just let me say my order. Second, I pull up to the window and I guess I forgot that this place is still working in the 1990s and doesn't have tap to pay. I put my phone down and had to get my wallet out and my credit card to pay and he was like "I don't know why you're getting upset" and I said "well the credit card number is encrypted when you tap and it's not when you swipe". And he's like "well that's all we have". He swiped the card, offered no receipt and then slammed the window shut. If that's how you talk to customers then maybe you shouldn't be in a job where you talk to the public directly. He should do something he's better suited to... like cleaning...