IHOP — Restaurant in Suwanee

My 2 friends and I came in. We ordered 2 Breakfast Samplers and a Split Decision. It was a little over an hour until our food arrived. We were greeted well and in a timely manner. However after we had been waiting for the food 20 minutes the server stopped coming by to check on us. We patiently sat and waited. We noticed how she went to tables around us but never us. She didn’t even make eye contact. We watched 10 tables receive their food before us, only 3 of which sat down before us and 2 of them were barely 10 minutes before we sat. I’ll spare the details but tables with 1 people to 5 were all served before us. Many of them left by time we received our food. The pancakes finally came out first, and not at the same time. It took about 10 minutes to get all of the food. And 2 of the 3 orders were messed up. Because the food didn’t come out at the same time we had to update the server of the mistakes 1 at a time but it took so long for the first one to be corrected we opted to not ask for anything us. Unfortunately the server continued their routine of not coming by. My friends were long since ready to walk out. It also took 20 minutes to get the check. Our meals were at least comped 50%. Overall this wasn’t a pleasant experience and we won’t be coming back. I’m not sure what the main issue was. Whether it was the server, the system, or the kitchen. What was communicated to us was that “the kitchen messed up the table numbers”. Personally I have plenty of serving experience so I’m not quite sure what that meant in terms of the food coming so late and being incorrect. For the server, I’d advise checking in with your tables on a timely amount of time, especially when there is something wrong and they are still waiting. Customers should not have to leave the table and find you to receive service. Good luck and...

Wow! I just left this place after an hour and 10 minutes waiting for our food and we never got the food. We were a party of 4, decided to come for breakfast in our break from work. We ordered one dish each and a dessert to share. After 50 minutes waiting for our food, the server came and told us our order never went through and the kitchen never received it due to some work AT&T was doing next door. She offered to redo our order and wrote everything down. So far it was fine because you think “it’s not her fault she’s just a victim of that work being done next door”. 10 minutes later this gentleman comes and say “due to the situation, we don’t have connection to take credit card payments and we are only taking cash”. Neither of us was carrying cash at the moment, we told him and he responded very quickly “that’s the only way to take payments right now so…”. Now, I understand this is not their fault and it’s out of their hands, but how they handled was horrible and it was a terrible service.

If you have a table that has been waiting for their food and you told them that you are redoing their order after a 50 minutes wait, you don’t go to them and tell them either you pay cash or you leave when they already were told that their food order was redone and food was being finally made. We wasted almost two hours there only waiting and being treated horrible by...

My family and I ate at this IHOP last night. The syrup was cold, when I asked for warm syrup it was microwaved for a brief amount of time and given back to me. The syrup no longer felt like it came out of the refrigerator but was not warm. The blueberry topping for the double blueberry pancakes was cold, from the fridge cold. And when I asked for butter it was given to me straight from the fridge and cold. I prepared my pancakes to eat and after cold topping, cold butter and cold syrup they were not very tasty, on my second bite it tasted like batter, I look and the pancake was not even cooked all the way through. I asked the waitress to please fix this, she told me it was not batter and came and handed me my check. I paid the check and left. Today I called the manager Juan and he stated that they no longer serve warm syrup, and that the blueberries had to be kept below 41 degrees. I ordered the exact same meal at IHOP in downtown Atlanta on Friday and it was delicious, warm syrup, whipped butter, room temperature blueberries, the cheese on my online was melted and I had six slices of avocado instead of 3.

According to this manager the IHOP downtown ATL did everything wrong- but there food tastes amazing! I will never go back...