Dunkin' — Restaurant in Swansea

This by far is the largest group of misfits I have ever encountered at a DD. I travel for work all over ri and southeastern mass and this place is the worst. It's sad because it's in my town and I always try to support local business. I avoid this one and only go if I absolutly have to. In the past week I have been twice. First time I waited 7 min for a cup of coffee and today I was treated like I was a bother. After waiting at the counter for some to help me one of the other employees at the drive through called for Erik....twice . Both times Erik's answer was What. Then the boy yelling for Erik preceded to get on him phone. Clearly I was a bother to Erik. What can I get u was his response to me when he took my order. I asked for a hot cup to go with my coffee which was not placed in front of me but on the Internet side of the counter. The hot cup was placed near the coffee to which my response easy sure I'll put the coffee in the cup for u. By this time I had had enought. These ppl need to take a lesson from the no. Walker St dd. Now these ppl know customer service. The drive there was so fast I didn't have time to get my money out. Remember in swansea I waited 7 min at the drive window . I notice I am not the only.one giving a bad rating. Why are these ppl still...

This dunkins is half and half one day you go in their friendly and helpful and your order is made just right.. but then you go the next day and it's no "goodmorning" or any sort of greeting and even can feel the distain for you as a customer even coming in and your food is made completely wrong and or cold when it's supposed to be hot or you ask for " less ice" in your coffee and they still load the cup full of ice which we all know means alot less coffee in the cup!! Most times they are great but be prepared for those times where they clearly arnt happy with their jobs and don't want to deal with you as a customer plain and simple, my suggestion is to ALWAYS double check your order before leaving because otherwise you may end up disappointed when you notice they never even put the flavor in your coffee or it's super burnt coffee as well as your food...

The Dunkin’ Donuts in the Mobil station on GAR highway has to have THE WORST customer service I’ve ever experienced. I go there every morning or afternoon before work and when I go through the drive through they constantly cut you off in the middle of your order and the young boy that works nights is so rude and ignorant it’s appalling. Then there is a girl who works mornings at drive through that is just as bad never having the proper customer service they know they should have. I work with a lot of different people and it’s sad theyy all tell me they go to different places to get coffee to avoid dealing with the people at that store. Not to mention my order always comes out wrong as well. Maybe if they listened to what I wanted instead of cutting me off they’d get the orders correct. Worst...