Subway — Restaurant in Tacoma

I work at the store right next door, and I just got off of work and mobile-ordered my sandwich (I have to mobile order because some of the employees say the coupons don’t apply, while other employees say they do, and the app automatically applies deals for me). I was told my order would be ready at 9:15 pm, which was about 15 minutes later. I didn’t mind the wait, as I figured they would be busy. When my order was supposedly done, I walk over only to find their lobby swamped with customers, and only two female workers behind the counter. No problem, I waited until there was a chance to let them know I was picking up an order. When I told them, they spent several minutes even trying to find my order receipt.

More people walked in, most of whom also mobile-ordered. Within that time, I saw several people go to the restroom (though I guess they weren’t supposed to due to the pandemic) and one worker told them not to go in the restroom anymore, because there was a sign on the door that said so. The customer apologized several times and said he didn’t see the sign, but the worker kept saying there was a sign on the door. Shortly thereafter the customer and his friend left without ordering, probably due to the berating of the worker and because of the long wait time. Meanwhile, it’s after 9:45 pm before I get my nearly $10 sandwich (30 minutes after it was supposed to be done, and about 45 minutes after I initially ordered it). That was only after another person who had mobile-ordered and came in after I did, got their sandwiches (one of which I guess had to be remade and condiments scraped off because it hadn’t been made correctly).

I didn’t complain or say anything to the workers, because I’ve done years of food and customer service, and I’ve been on the other side when you’re short-staffed and insanely busy, and it’s an immensely trying time. However, another man who mobile-ordered and came in after I did, was frustrated because he had been waiting awhile for his food, and was trying to ask what the point of mobile-ordering was if you end up waiting 30 minutes or longer after the initial mobile wait time to get your food? Especially if you end up getting food only after those who walk in and order in the store and leave within 10 minutes? I didn’t say anything but I’m inclined to ask the same thing. One of the workers heard him ask this and got all defensive, saying, “well can’t you see how busy we are up in here!? Don’t be rude!” I could understand waiting to make a mobile if the customers who ordered it aren’t there yet, but if they’ve politely told you their name and are there waiting, wouldn’t you make their food, and in the order of how the orders came in, or work the orders in with the routine of those ordering in person?

I also get being immensely busy and under-staffed, but 45 minutes for one sandwich I paid $10 for ahead of the line is a bit ridiculous, and you’re going to be rude to the other customer who came in after me and had been waiting about half an hour for his sandwich?? The two stars is because I understand the circumstances and I didn’t have to rush off anywhere else or clock back on at work, but for the most part the experience at this store was less than decent, and most of the other experiences (not all, but most) at this store have also been frustrating. I wouldn’t even come back if it wasn’t next door to my store and (usually!) a relatively quick bite to eat when I’m tired after work or need a convenient food stop that isn’t greasy. When I finally got home about an hour later from when I got off of work and ordered, the sandwich was missing an ingredient on it. If you’re going to make me wait a lengthy amount of time for a sandwich, please just make it right. I’m glad it wasn’t a key ingredient, like the meat, cheese, or guac I paid $1.50 for, but still, you know? But at that point, I just wanted to shower and eat after work, and was decidedly NOT running back to the store to wait AGAIN. They didn’t even offer a refund or a coupon for the wait time. This was so...

I cannot explain how much of a rip off this location is. I just ordered 3 sandwiches with meals, which I understand typically totals $35 to the highest $45. I'll admit, however, that I did ask for just a little extra cheese on two of the sandwiches. But apparently the person ringing me up obviously misunderstood me and charged me an additional $10 just for adding extra cheese!!! I mean come on! Really?! I would have been more than happen to have taken an extra 30 minutes of my life to have gone and bought a 3 lb. bag of shredded cheese at the grocery store for $3 less than the literally 2 pinches of "extra" cheese shee added and bright it back to her store to replace "all that extra cheese I apparently added to my sandwich." At that price gouging rate for extra cheese you would figure the cheese added to my sandwich would weigh more than the sandwich itself!

It's fine if you do not believe me, below is proof for you. For 3 sandwiches cost me a total of $68.30! Please, anyone who happens to see this review and think I am calling subway out simply because I am cheap, let me know because I sure feel like this "inflation" is a simple case of companies attempting to rip people off by price gouging in every single little way they can by simply raising prices. And yes, that means even charging a person an extra $10 for JUST A LITTLE EXTRA CHEESE!!!

I will personally never, EVER order food at this location and get ripped off..... AGAIN! Did I mentioned I would NEVER eat here EVER again and pay $10 just for EXTRA CHEESE?! Yep, you heard right. They price gouged me this time but they will never price gouge me again. Thank you, Subway! Thank you for reaching what real "inflation" is that everyone seems to be feeling. I appreciate that.

WOW! JUST WOW!

Oh, one more thing. I'll be posted just outside the subway entrance with a 3lb bag of shredded cheese for sale. I'll ONLY charge $1.00 per each request of extra cheese, which is a massive 30% discount! I'm gonna make a killing! I guess, however, that this location price gouges so incredibly bad because they have some.kind of special, high end designer cheese. I mean, with prices like I got charged there is no other...

The manager of this place is one of the rudest/hateful/racist managers I ever dealt with. She is so immature I was beyond shocked. I've came in this place plenty of times especially at night and one guy who works the nights he's like there most of the time well he is a great employee he goes above and beyond to help you but everyone else is rude just like the manger but what do you expect monkey see monkey do. I came in one day waiting for my family to meet us there and I went inside asked for a water because as we are standing outside waiting it was getting hotter and hotter. Well the manger said no when I went inside and asked her for water. Shes seen me plenty of times and I'm always eating well I asked her why not she said because I "don't want to". I'm looking at her like are you serious. She treated me like I was someone who wasn't a customer as a matter of fact when I asked her does she treat all her customers like this? She said "your not a customer all you do is buy I'd cookies and use all our electricity". So that's the problem right there she hated for some reason the 2-4 times that I came in I only got cookies? I get sandwiches just as much but she really is the worst manger I ever encountered I'm shocked that she's there. Oh yea there's a guy at night that flips out for no reason if you say something to him that he doesn't like. My girl came in another day and had to go to the bathroom really bad well as soon as she came in she asked for the bathroom key. He looked at her and told her the bathroom key is locked in the bathroom and the owner was going to come open the door Well I'm in the car in the parking lot watching whole thing. She runs out and runs to sharis across the street to use their restroom because she has kidney problems. She had surgery a month before subway. Well as I'm looking un the window I see an elderly couple walk in and while they are waiting in line the lady goes up to the guy and I see him hand over the key. I'm thinking this place is something else. I got too many different stories for this place. I always leave pissed off or like the last time I was in there getting kicked out by the manger because?? She didn't have...