Taco Bell — Restaurant in Takoma Park

I thought I’d leave this feedback concerning employee experience at this store. I was recently training here as a training General Manager. The level of hostility, and borderline discrimination I experienced at this location was absolutely horrifying I have never been in such a restaurant with such toxic culture as this store. The leadership team here on a trainee level is absolutely unacceptable!…. The trainees are very hostile, arrogant and belligerent towards employees and CUSTOMERS. The shouting, the hostility, evil remarks, and anger that they show towards both young and older people? I have never seen in 15 years in this industry. Every single day working here was a HORROR! This behavior is opposite from the Mas love that the brand is supposed to uphold. This feedback should be passed to owners and higher up operators of this store so that not only this business can be successful financially? But thrive with people! The turnover I witnessed in just 5 weeks here? I believe is a result of how hostile the trainees and leadership team is here to employees! ESPECIALLY African American employees! There should be an audit by a CORE representative on not just operations here, but the experience of every employee as I’m afraid that this behavior will continue under such poor leadership! I’ve witnessed The boss”mentality”at this restaurant! And we all know that there is a difference between being a boss and a leader! During my time here? Many team members expressed their hate for showing up everyday here and I feel it’s my duty to pass this feedback along so that overall culture in this store will improve! Regarding Discrimination in this establishment? I’ll be moving forward with the proper chain of command, but I really think the owners should be aware of this! As this is absolutely unacceptable and is a poor representation of Taco Bell as a brand! PEOPLE SHOULD NEVER BE TREATED AS DOGS! We have to know that we are leading human beings with feelings just like we would want people to respect our children ...

This is a fairly new location and it's very convenient. The parking lot is shared with Aldi and other stores so it kind of can be a challenge to park if it's really busy. For ordering wise, it is fairly fast and the staff so far are nice for the most part. The food wise has been correct when I have ordered it and its a good temperature. However online orders can be confusing when picking them up. You have to stand at the other side of the counter and wait until someone asks you why you are there. They really do not verify your identity or confirm your order which can be a challenge. All in all I will continue to come here.

Edit: For bigger orders be careful, they can screw them up. I ordered all bean tacos and one had beef. Does not make sense

Second edit: I am now lowering my review down a star for the lack of professionalism and knowledge on what's going on. I had an online order that I specifically said pick up inside but they automatically changed it to drive thru. I then was told I would have to do it again and they lost it. I go in the store upset and it looks like everyone was clueless of where my order was. What would help is attach the receipt to online orders with names. I can't believe it took so much effort to make one taco. Just unbelievable. This is the only taco bell in the area so I don't have many choices.

Third edit: I know am lowering my stars even more. I am so sick and tired of that idiot manager Younis. He is the most incompetent manager I have ever dealt with. Every-time he is working, a worker messes up the order and then says its not in my system and can not do anything. These include T Mobile Tuesday Taco's I have to order through the app and also items that I actually have paid for. This location which is so convenient has now made me change to go all the way to Wheaton since they are so much nicer and have not screwed up an order yet. Until this Taco Bell can get rid of this manager my review will stay...

I waited to leave this review… I’m also thinking about making a TikTok and calling news channels. I was training as a General Manager there and the amount of racial discrimination that I experienced there had no limit. I chose to apply there given the fact that Taco Bell promotes the MAS values… everyone is to be treated the same however that was not the case. The General manager Argelia had the nastiest attitude that I’ve ever witnessed on a training store manager. News flash because you can roll burrito does not make you a smart person you just know how to roll a burrito so calm all the way down. I wasn’t introduced as a General Manager In Training I was just another person learning how to put tacos in a bag. The General Manager Argelia pranced around like a god girl please… you are arrogant and not rightfully so. If someone doesnt intervene this store will have a discriminatory lawsuit on there hands. Everything is on camera roll them back. She ridiculed and had employees and customers laughing at me because I was not trained on reading the orders and putting items in a bag the way Taco Bell likes them. Listen this is how it works.. train, show, and let someone experience doing it themselves. The incident with me is on camera but come on it’s a fast food place dont be disrespectful period! She has no business being a store trainer she can’t train or speak proper English! Her staff talks about you in Spanish and it’s allowed. I lasted 3 weeks in that discriminatory place, the job is not hard at all it’s the people! I told the DM Hakeem and he seemed afraid because that is his money maker and training store. You’re crazy I definitely am not standing for it. I walked out while she was showing off. TACO BELL DO BETTER! I also wrote the CEO to no avail but that’s fine RUN...