Dunkin' — Restaurant in Tamarac

Well from the previous reviews, I understand now why my experience was bad. Went through the drive-thru and was the only car. I ordered an ice coffee with cream. I should’ve asked for one cream less because asking for it standard is either really good or really milky (bad). I asked the young lady politely if she could do me a favor and just dump a little of it out and give me a little more coffee. I only needed like an inch of space. She looked at me and said she couldn’t take it because I was touching the cup and had already drank from it. I completely understood and forgot that they changed this due to the pandemic! I told her, I understand. She was still looking at me crazy. At this point, I’m thinking are you going to fix this or are you telling me I have to drink something I’m unsatisfied with? So then I make a suggestion myself, not wanting to be wasteful—god forbid she thought to make me a new cup or some kind of resolution, right?… I asked if she could give me a sample cup of ice coffee and I could do it myself. Do you know this lady outright slammed the window, took several steps back and looked up like she had to restrain herself from cussing me out? I’m sitting there watching her do this in plain site wondering why my request of what may have been 2oz or 3oz of ice coffee that I would use to fix MY OWN coffee would have warranted such a response… like it was so egregious of me to ask for this. She returns with a cup of ice coffee and over-enthusiasticly says “here you go” like she’s mocking me. So I pulled forward to dump my ice coffee and adjust it to my liking. In truth, with that attitude, I shouldn’t have accepted anything else from her. I’m all about treating servers right because I know what it’s like PLUS I never want my food jeopardized by someone hateful. I’ve worked at Starbucks before and it takes nothing to just fix a drink. I mean I don’t understand why these people can’t do basic critical thinking. You tell someone you don’t like how a drink tastes and you get attitude for what? I never disrespected her. In fact, I asked for a “favor,” but it’s her JOB. It wasn’t even busy so I don’t understand what her issue was. She seems like a loose screw who could pop off on someone at any moment and I genuinely hope she seeks help because that response was not...

This is NOT the location to go to if you want good customer service. Every location is different some are very friendly and will make your coffee exactly how you want it with a good attitude and make you feel welcome and wanting to come back, but then there's other locations like this one where when I ask them to add a little bit more milk (the cup wasnt full anyway) and caramel to my drink because it was too strong they gave me attitude... Next thing I know I had 3 people at the window staring at me as if I had 8 heads like it was such a catastrophe that I asked them to fix my drink.... the girl handed me some caramel in a sticky espresso cup and no napkins as if I had the ability to make my own coffee in my car And then when I was frustrated about that, she slammed the drive-through window in my face like she didn't want to deal with me anymore. According to the guy that was working there at the time said that her name was Raquel. Everybody likes their coffee a certain way and you can order the exact same thing at different locations and it'll come out different every time, but apparently Raquel has a problem with that and does not want to make her customers happy instead she wants to act ratchet and ghetto, so If you want that type of service this is your place. Plus they weren't even busy it was 4:00 in the afternoon and I was the only car in the drive-through. I'll never go back to this location I've been trying to reach the manager for 2 days they never answer the phone I'm just done with it. Like I work very hard and I spend money here because I'm always on the road and I earn my points to get that free drink and to have that type of experience and then the drink not come out how I like it is super...

I visited the establishment on Sunday, October 27th at approximately 4:35 PM. I have a medical condition and politely asked a staff member if I could use their restroom. I even offered to make a purchase in exchange for using the facility. However, I was informed that they only had one key and the restroom was currently occupied. I waited for five minutes, but no one exited the restroom. When I inquired further, the staff member suggested that I might have better luck finding a restroom elsewhere. I was surprised and disappointed by this response, as I am a customer and believe that it is a basic courtesy to allow customers to use the restroom. The staff member also mentioned that they were new and not familiar with the process of the bathroom key. After I agreed to purchase a dozen donuts, the staff member asked a "new" person if they knew where the other bathroom key was. I found this situation to be quite confusing, as I was initially told that there was only one key. It seemed as though the availability of a second key suddenly appeared after I offered to make a purchase. I felt that this was an inhumane way to handle...