BT To Go — Restaurant in Tampa

Not the type to write a review, because I have been in the food business for 12 years and understand. First part of my experience, is for everyone in the food business must know, that many people now a days have many food allergies and restaurants should acquire to the standards to the world adjustments. Eveything is premade and cant be adjusted for customers. I understand it is ToGo, but the dine in entrees should be able to be customized. How can you run a successful business this way. Had asked for an adjustments due to my allergy restrictions, the gentle man at the cashier was kind and friendly & tried to help, but the lady in the kicthen had made sure to say no to everything that was asked for. Made it seem more likely that she didnt want to do the extra work to help the customer, because I am sure that they have all the ingredients in the back to cut some cabbage and ginger. Coming from hospitality you must be able to say yes as much as possible to the customer, especially without an attitude. I have made honey mustard for customers during my serving time, even if we didnt have it, just to make them happy. Secondly, they brought out an extra soup on accident, SAME lady grabbed it rudely and threw it down in the waste basket. Normally, in hospitality would say ' I apologize that we couldn't accommodate your changes but, enjoy the extra soup', instead of taking it from me and throwing it in the trash and not asking I needed anything else. All restaurants I have worked at, if we make a mistake, we allow the customer to be happy and enjoy the extra food. As well as, I come from a poor country that we do not throw food out. I am aware she isnt from here as well, more reason for her to be more kind. The unprofessionalism and the uncomformety of changes of the world is not something that should be acceptable in food busines. Have come here many times and still, there is not a homely & lovely 'Welcome', like any other restaurant I have visited or worked at. Food is delicious, but making the customer feel uncomfortable isnt how to keep business. I might give it one last try, before I go and spend my money somewhere else. Hopefully it will change not just for me, but for everyone that does not have control over the issues within their body. As well as for her to become more...

I’ve eaten at the main restaurant on multiple occasions and I’ve always had a great experience. I went to the BT TO GO location on Macdill yesterday for dinner and ordered Chicken Pho Soup around 5pm. The noodles were rubbery and hard and tasted as if they were barely cooked. The restaurant closes at 9pm, by the time I had the opportunity to reach out to the restaurant, they were already closed. I called in this morning and spoke with someone (none of them want to state their name which I’ve never experienced at a restaurant before) , they informed me that they’d call me back after the spoke with their manager. A few hours go by and nothing. I called again and spoke with someone different this time who did follow up with the general manager. The general manager refused to state her name said that it was my fault because it was most likely stored improperly and not eaten the same day. I tried to explain to her multiple times that i attempted to call yesterday but it was too late and I did in fact attempt to eat my food for dinner. Why would I buy pho to eat it the next day? She was very nasty toward me and blamed me for the reason as to why the noodles were rubbery and hard. I offered to bring the food back for either an exchange or a refund. I was denied a refund and an exchange and told it was my fault. For a restaurant that’s on the Michelin guide, the service was terrible and the general manager was one of the most nastiest people I’ve ever spoken to in the restaurant business. She refused to let me speak with someone else as she says she is the highest that this can go. It was a waste of $18, it was one of the nastiest soups I’ve ever had and I love pho. Please train your manager on how to communicate from a SUCCESSFUL BUSINESS STAND POINT. Due to this, I will not be recommending anyone to...

I know vietnamese food. I make it at home occasionally. Specifically the vermicelli salad and fish sauce. I know how to shop for it in Vietnamese at the Asian market. Im not the average customer here. That being said, the flavors here in the pho where off. Some corner is being cut because it didn't "hit right". There was also something up with the fish sauce and the flavor on the chicken. This is not the typical Vietnamese flavors that I was expecting. One should know that when other Asians are not there buying the food, that it isn't the real deal. The produce was fresh and the noodles were correctly cooked and prepared. There wasn't enough Sriracha and it was mixed in with hoisin. I like my pho and salad hot and spicy! I didn't have any at home so that was very disappointing.

The price for what we got was outrageous. I get that they have to keep up rent in the area but, my god! I'd rather drive further and go to a hole in the wall viet joint. Not this overpriced South Tampa ripoff.

I ordered $80 worth of food and didn't like it as much as other Vietnamese food I've had elsewhere....