Starbucks — Restaurant in Tampa

So I've been coming to this Starbucks since I was 18 #12years today was the last time I'll ever show face in this location. Well here's why. So it's a typical hot FL I work out side, & Starbucks is where my Crew Chief like to go & it sounded refreshing + It's Friday the 13th. So, I'm currently at the Starbucks location off Kennedy right now because my coworker and I was forced to leave because the short Spanish girl with curly hair in a ponytail told us I'm not serving you because y'all threw trash on the side of the building & until you pick it up. 1st off we have a right to deny service. So wait what are you the trash police? So I asked why? I've yet to have a Horrible experience at this location until now. I don't know how to explain this but why ruin my day because your having a bad day. The barista or manager lied & said the camera caught me throwing trash on the side of the building when clearly you can see my phone in my hand & an empty red bull can in my hands. Well the cameras don't lie neither. Check em, now I need your manager or supervisor to triple check the cameras because I don't litter & i didn't throw anything on the ground on the side of the building. 1st off I had a empty light blue sugar free red bull can and I was looking for a trash can outside prior to entering . I didn't see one out there but I seen the McDonald's bag balled up there that I was accused of for littering. I walked in and threw it in the trash can. Waited 10- 15 minutes until someone finally walked up to the counter and denied us for service. The last time I I threw away something on the floor or trash was when I was a kid and didn't know better. If anyone knows mé, they know I'm against littering. + the last time I had a verbal disagreement with a woman was with my girlfriend upon a blooming onion at Outback. Either the girl has a serious power trip problem & or a problem with the fact that it's hot humid & the middle of summer and had a problem with two guys that were extremely parched, & she had to refuse service to us to something she lied about. I don't know what or who in their right mind that works at that location has enough time in their hands to say she supposedly check cameras and lie and argue about it with me. I don't think I was being rude or anything at all but I have an issue with discrimination. I'm american & she's either latina or just a person who don't like guys that work hard and bust tail all day to take lunch & get kicked out for something we didn't even do. All we wanted was A cookies & creme frap & My Crew Cheif's Caramel frap Thanks again, I hope you have a better day. Thanks for making me go to another Starbucks for something...

This is my neighborhood Starbucks and I have been coming here since it open. However, the service is a hit or miss. My son and I just received two small gift cards, so we stopped by on our way home on Sunday. I only got to the station with the napkins when I noticed the drink was leaking. I returned to the counter and told the young lady that made the drink it was leaking. I showed her and I stated it was leaking because the lid was cracked. The drink is leaking all over the counter, which I pointed it out to her. The first thing she said is "since you have drunk out of the drink I can't touch it." So, I showed her again that it is leaking and she repeated the same statement. Then she said was I sure it's the lid because she put it in a second cup. I guess seeing that it was leaking on the counter was not good enough. I turned the cup to show her that the lid was cracked. I just wanted her to dump the drink in a larger cup. After giving me the 3rd degree she finally said I can make you a new one and once again stated she could not touch the cup. In the mean time I sent my son to the napkin station to get more napkins because, you guessed it, the drink was leaking all over the counter. She eventually made the new drink, but I wrote the review because the young lady was very short with me, like I had did something wrong. I actually did not drink out of it. I had only placed the straw in the drink, but I wasn't goung to argue about it. Also, I only made it to the napkin station. It wasn't like I had drunk half of it and then tried to say something was wrong with the drink. The young lady gave me the new drink without saying a word and turned her back and went back to doing what she was doing, and yes I walked back to the napkin station and threw the leaking cup away. I could have left the leaking cup on the counter, so one of them would need to touch it to throw it away, to make a point,...

If I could give 0 stars, I completely would. Their “manager” dark hair, piercings, and tattoos attended me at the window after over 30 minutes wait time in drive thru. Usually when you go to pay they’re very kind and usually say something like “there’s first going to be a question for you to answer” then you can put your card. (The question is for tip) this was not done. In fact, she says “12.46” I put the card and immediately notice it says 17.46. I ask her and she gets attitude immediately. Instead of apologizing and avoiding a situation, she completely got defensive and argumentative. I ask to speak to her manager above her when she states, there isn’t one currently there. I call about a minute later and she loses her mind on the phone with me extremely argumentative, hostile, and irrational. She takes the phone to her manager (the one that was not present according to her) and she begins to bad mouth while I can hear it all. Her manager mutes it. The point of this is one for people to be aware of this because it strikes me as not the first time she does this And maybe people who are rushing don’t notice. She was hysterically crying in the back which for someone who says she did nothing wrong, it sure looks like you’re guilty. Besides the point, this is not at alllll customer service! Not one bit! It’s horrific this is people that are being hired at such nice places! Since nothing could apparently be done according to her management, I contact corporate right after where an internal investigation is being started because this is not ok! Please please be aware of this ! Will never be attending this store again because this is beyond anything I’ve ever seen at a CUSTOMER SERVICE ENVIRONMENTAL PLACE! This is unlike Starbucks, please do better when hiring...