Benii Restaurant — Restaurant in Tamuning Municipality

I am writing to formally address a disappointing experience I had at Benii Restaurant on 12/23/24, during a special occasion for my party. We had come in to celebrate the birthday of a dear friend, and unfortunately, our experience was marred by several issues regarding both the service and the treatment we received from the staff.

Firstly, I would like to express my frustration with the fact that the birthday girl’s order was not entered into the system. This oversight not only caused significant confusion but also led to a delay in receiving our food. Despite us confirming the order with the staff, the issue was not rectified in a timely manner, which affected the enjoyment of our celebration.

Additionally, I was disappointed by the behavior of the staff members when they realized we had arrived approximately 40 minutes to an hour before closing. While I understand that the end of the day can be a busy time, the attitude displayed by the staff was far from professional. Several employees were visibly rude, and some even displayed unwelcoming facial expressions, which made us feel as though we were an inconvenience. This lack of hospitality was not only surprising but also completely contrary to the level of service I had expected from an establishment of your reputation.

I understand that mistakes can happen and that employees may occasionally feel fatigued toward the end of their shifts, but the combination of these issues left a very negative impression on me and my guests. A special occasion like a birthday should have been met with courteous and attentive service, and unfortunately, that was not the case.

I trust that you will take this feedback seriously and address these concerns with your staff to ensure that future guests do not experience similar issues. I would appreciate hearing back from you regarding the steps being taken to improve the overall customer experience at your restaurant.

Thank you for your attention to...

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