BIGGBY COFFEE — Restaurant in Taylor Mill

I ordered an iced coffee about 35 minutes ago, the same I order all the time from every localtion I go to. At this location it keeps being made wrong. I usually just deal with it, it's usually okay enough to drink.

Today it tasted NOTHING like what I ordered. The worst one I have ever been given. So we went back to get it remade.

They started remaking it before even asking what was wrong with it to even fix it. Which makes no sense at all. They were too busy talking to each other instead of us.

My fiancé had to wave them down to come to the window to even talk to us about it. I told her that it tasted nothing like what I ordered, it tasted like nothing but half and half. She didn't seem interested in what I said. She asked if what I meant to order was a latte and I told her no. So they remade me the almost exact same iced coffee, but with extra caramel. But one of the main problems is too much creamer. I only ask for "2" half and half and both coffee's they gave me were basically white with how much half and half they put in it. There was no coffee taste, let alone any taste of a shot of espresso. Both were literally iced cream.

I really don't know what's going on there, be it new people or what. But I just currently lost $4+ dollars today and my time. Because both went straight into the trash can at UDF across the street, as they were not even drinkable this time. If I wanted a bottle of half and half, I would buy that from the store.

I understand accidents and mistakes happen, which is way I rarely complain. But this really bothered me today. Super disappointing experience. I am tired of paying for iced milk. So I won't be returning for a long while. Hopefully these issues can be worked out in the future. Because I used to love this location. However it's not what it...

My mom and I absolutely love this Biggby location. We have never had any problems and the staff is great! It's our favorite coffee shop, and let me tell you why.

First, the iced coffees are not super acidic. Let me compare this to Starbucks for any Starbucks lovers: Starbucks messes my stomach up SO badly even if I ask for half cream in their smallest size. Here at Biggby, I can get their medium size (20oz) without adding any cream and be good for the day. No stomach issues.

Second, when my internet is out at home, I can come here to work. Of course I grab something to drink, but the environment is quiet enough for me to focus and get things done.

Third, my mom and I love the tip buckets. It's almost always a new "this or that" every week, and it makes me tip more to make my bucket win. They sometimes even have a trivia board to think about while you're in line.

Fourth, they have bogo every Wednesday. I don't go as much as I used to for the bogo, but it's very handy if I want a coffee today and one for tomorrow.

Fifth, service at this location is way faster than other locations. I don't know what they are doing at other places but they are too slow for me. These people get is done quickly and efficiently.

Overall, Biggby is such a joy to go to for many reasons. I will always be a loyal...

I have been going to biggby for years and especially love their bragels. For some reason they have decided to start putting the cream cheese on the side for you to put on yourself? This has only happened 3 separate occasions and isn’t consistent so I’m not sure why they do it some days and other days don’t but it’s a real pain. I usually like to eat my bragel while I drive and that’s not possible when I have to put the cream cheese on it. It’s also rather difficult to spread cold cream cheese on a hot bagel that already has your meat and cheese on it. I hate to complain but it’s happened enough times that it is frustrating. Hoping they will stop doing it if I leave...