DTC Sports Grille Tempe — Restaurant in Tempe

Zoe* Tempe,Az 85282

Restaurant Manager

I am writing to formally express my dissatisfaction with the service my party and I received during our recent visit to [DTC] on [9/6/24]. Unfortunately, the experience we had was far from what we expected and significantly impacted our overall enjoyment.

Upon arrival, we were promptly seated and handed menus; however, our server appeared irritated even though we had only been there for 10 minutes. After that, we waited for an additional 20 minutes before our order was taken. When I ordered a michelada, it took over an hour for the drink to arrive, which was highly frustrating. Additionally, my sister's beer was incorrect, and one of our two appetizers was served before my beer arrived.

When all the food was eventually brought out, my drink and the second appetizer were still missing. I had to ask the manager, who was handling food orders, about my drink and the appetizer. Thankfully, he was polite and prompt in addressing the issue, but at that point, nearly an hour and a half had passed.

Our waitress finally brought my beer but did not check in with the table or ask if everything was satisfactory. She disappeared for another 20 minutes and only returned when our table requested refills and the check. Though she initially asked if we wanted separate checks, there was visible frustration when she separated the tabs. Despite this, she placed our orders on the same tab, which caused additional confusion.

While the manager handled the situation professionally, the overall experience was disappointing. The service was slow, communication was poor, and the attitude of our server detracted from what should have been a pleasant evening.

I hope you take this feedback seriously, as it reflects a need for improvement in both the timeliness of service and the professionalism of your staff. I trust that you will address these concerns so future customers do not encounter the same issues.

Thank you for your time, and I look forward to your...

Awful experience. Got there today at 10:45 for the ASU game. My friends were already there. Waitress said she'd bring over water, never came back, we're watching her getting beers for other tables tho, taking orders, 20 minutes later I found her in the back, asked her to come by, same exact thing, she doesn't come, but she's serving other tables, going back to them several times, never coming to us. I go to her again, ask her to come over, 3rd time now.... she says ok, then walks off in the opposite direction, doesn't come back. Finally get a manager, she apologies and takes my order, I just want a cheeseburger. That's it. 20 minutes later, no cheeseburger. The waitress comes by tho to the table next to us, I get her attn and order a drink. 20 minutes later, no cheeseburger, no drink. I leave. 5 minutes later my food arrived (my friends were still there and texted me after noticing it had been sitting under a heat lamp for 20 minutes) which they boxed up and brought over to me, burger was cold and bad. "Side salad" was shredded lettuce and a couple cherry tomatoes. None of this is...

DTC Tempe fits the description of "a hidden gem" better than most. Situated on the northeast edge of the Tempe Biz park/ASU Research Park area - just north of Elliot off the 101 - you can't just "happen" by this place - you have to work in the Biz Park, be staying at the Hilton Garden Inn next door, or purposefully go there.

BIG, nice pet-friendly patio with cornhole + other games... but the patio could use a teeny-tiny bit of welcoming TLC. Our dogs loved it and the staff welcomed them with open arms! Food was very good, the line-chef nailed it on everything. Pictured is the Classic burger and the Diablo shrimp (quite 🔥). Drinks were tasty and just strong enough. "Vampire Diaries" is must try!

Abby (our server) was amiable, energetic and an absolute pleasure. As rookies in this sports bar, we were quite open to suggestions and Abby obliged. One pro tip she had was adding a small side of caramel to the Cheese Curds. What...? People, just trust Abby and D T C. (Dip The...