Firehouse Subs Smyrna — Restaurant in Tennessee

I do not frequent this restaurant often so this is being typed immediately after service. I walk in to see one other customer waiting. Nothin to hear but the background hum of the machines , 4 young employees behind the counter mumbling low to each other occasionally, with a couple of them prepping , a couple standing or waiting, while the 5th is sweeping here and there. No hello's, no welcome to firehouse, no hey, its gonna be a slight wait, as we are prepping right now. Complete and utter silence for 10 minutes while I and another person waited. I asked the other customer how long he had been waiting and he said a while. He hadn't had words from anyone either and didn't know what was goin on. I decided to wait because I don't mind as long as i know why, plus its so easy to ruffle feathers these days by just asking questions. Another customer walked in and she waited. Eventually we communicated via eye expression and shrugs on the oddness of the situation. The first word to ever surface was my husbands name ringing out through the restaurant as he called it for the pickup. Other than that, no words at all from the employees. I don't know if that's the culture there or if its a "second shift" or "young people" thing, but its a bad look if new customers are desired, who may not know what to expect. I cant even vouch for the food, because it was not mine, but some customer service training would...

Ordered online 24 hours early for 30+ people and they gladly took my money. However, when I arrived to pick up the food at the earliest time I could schedule, I was told it would "...be a little while..." Needless to say, my lunch was not ready on time and my lunch for the group was late by 20-30 minutes. The manager or lead said someone else's order was in front of mine but I had picked the earliest time to be sure I could get my food on time. How does that work?? I don't think my order was started until 5 minutes before my scheduled time. Very disappointed in the delivery of the food and the promised time. I won't order here again for anything larger than a couple of sandwiches in the future. They can't deliver on their promises.

And for the sake of anyone who orders a big order, STOP using the stupid numbering system to identify the sandwiches, especially when those numbers are NOWHERE to be found on your on-line ordering menus. Now I'm late and I don't know who gets which sandwich! This has been a...

The food is really good. They don't serve as many customizations for your sandwiches as say a subway or quiznos would, but the quality is definitely higher in relation. And the biggest customization and unique element to Firehouse over its' competitors is the sauce bar it has. Every location has at least one to two dozen different bottles of sauces ranging from mild to extra hot. At the end of the day it's still fast food, but it is better fast food then most.

They don't have a drive thru, but they do have online ordering and take out. They are also on a lot of the delivery apps like door dash and uber eats.

I have had both their cold and hot subs on numerous occasions and at various locations. The one here in smyrna is a good location. They staff are friendly and quick. The food is always fresh. The tea is always good, never soured. The best hot sub I've had was probably the steak and cheese, fully loaded. The best cold is probably the tuna. They make the tuna fresh for each order from...