Subway — Restaurant in Terre Haute

So I went there to get a sandwich during my break and Cherrell snapped at me for being too quiet, she said “can you speak up? I literally haven’t been able to hear you at all.” Which really shocked me because I work in customer service and I always try to be nice to people so this was really out of nowhere. And so I said “oh I’m sorry, are you OK? Did something happen?” And she continued to scowl me and say, “No, I literally can’t hear you over all of this” and she gestured to the refrigerator and the people and the store even though there was only three people in the store. I can’t put into words how rude and angry she was so I think something upset her and she just projected all of it onto me. And so she finished my order with a negative and annoyed attitude while I just nodded or shook my head to avoid upsetting her further. It was completely uncalled for and deeply upsetting, not even mentioning how I continued to try to be nice and be understanding to help her out and she became even more rude. I tried to call the manager twice but...

Went to grab lunch, 2 (6) inch subs and a salad. I work in the plaza next door and it took me 45 min to get back and I was the first in line. Kept saying I wanted the meat and cheese heated only, didn't listen and only heated the meat and when I tried to tell her again she just kept asking me about what veggies so I was like ok I'm in a hurry. Went to checkout and added 2 cookies, got back to work and the cookies weren't in the bag. So I called and told her I didn't have them and would like to grab them after work she said to bring in my receipt, well she didn't give me one so she said she'd leave a note. Got there and she never left a note the older lady was acting like she wasn't going to give them to me then the younger girl came up and did which was nice. But when I got home and opened the bag they were the wrong ones. And on top of that when I came back to get the cookies I stood there for over 10 min before anyone came out so I called the store while standing at the register which made them come...

During my ordering and waiting the manager never looked me. Her head was looking down and when she spoke I couldn’t hear her from behind the glass. Next, while just starting on my sandwich she started helping the next customer. My sandwich sat out after being toasted and now cooling for a couple of minutes while the manager worked on the customer behind me. Then she wrapped my sandwich and then went back to working on the other customers food while I waited to pay. While I don’t mind have some patience, I had to wait for the customer behind me to get their almost complete before I could even pay for mine. I think there is efficiency and then there’s missing the mark. I think she’s missing what this type of service looks like to...