McDonald's — Restaurant in Terrell

My car broke down here late at night and I was stuck all night... Looking like a gremlin I came to order some free breakfast from my app. So I look dirty and I don't have much money but the staff was so kind. I went back to my car and fell asleep for a few hours. I woke up at noon hungry again. Still looking horrible I came in to grab a burger and a dollar drink. The man in front of me had multiple orders and was five dollars short. I didn't catch her name but a beautiful, confident, kind-hearted, very efficient mixed possibly black and white or Hispanic with beautiful curly hair most likely the manager/ cashier actually covered the last five dollars of this mans ticket. She was so kind about it... She kept a smile even though I could tell underneath she was a little frustrated. But she genuinely cared. I felt overemotional today because all the mess I was going through so talking about this angel almost makes me want to cry. I ate my meal and worked on my computer for a little bit after and this woman was kind to everyone! She covered someone's position while they went on break, she offered drink carriers, she made sure all the necessary condiments were available and she cleaned and stayed busy the whole time. I don't know what kind of pay this woman gets but I definitely know that she deserves TOP DOLLAR! I WOULD VOTE HER FOR PRESIDENT just from this small interaction I know that people like her are rare and hard to find like a diamond in the rough. Definitely...

I'm writing this review while waiting in the drive through line. I arrived at 12:40am, and it's currently 1:26am. (Update: FINALLY got the full order and left at 1:35.)

What I ordered: Two snack wraps, two McChickens, 6 piece McNuggets kids meal, and large fries. What I actually got: Two McChickens (actually good), the kids meal had old fries that had been thrown back in the grease to warm them up (I know this trick, worked two years of fast food back in high school), and the large fries were barely okay.

Concerning the wraps, when we ordered we requested crispy chicken THREE TIMES. Those three times, the drive through attendant would interrupt and say "Okay wait a minute" and be talking to someone else. It was NOT super busy or anything. When we got to the window the attendant asked "Was that grilled chicken for the wraps?" We told her no, and she said "Well all we have is grilled." We said we would wait for what we ordered.We were asked to pull up for the wraps twenty minutes ago. We were told it would be a "one minute" wait.

Just got the wraps, they're pretty good, but not worth an almost hour long wait.

I know that some of my frustration is from having been on the road for almost ten hours now, but this was just horrible customer service and I'm wondering how this place has...

We stopped here around 5:45 pm July 9, 2022 and we were simply discussed by what the cashier at this McDonald's did. I noticed her picking up drinking cups for a customer ahead of us and she put her fingers directly inside the rims of the cups without washing her hands or with the wearing of gloves. She was rubbing her nose and playing with a red keychain that was hanging out of her pants pocket not to mention handling money in her bare hands also without wearing gloves. She never made an attempt to wash her hands before taking our order. My wife asked her for our drinks and she stuck her unwashed hands inside our cups only to be corrected by my wife to give us cups that she hadn't stuck her unsanitized into. What surprised us was that the cashier gave my wife a facial expression that said "I dare you make such of an request of me" as if she the cashier thought that it was ok for such actions to go against her. Management needs to train better if this is the standard and assure that employees take notice that their fingers and hands carry germs that we as customers don't want to be subjected too. This young lady needs to be trained on how to handle food and wear gloves when dealing with customers. Management has a...