Starbucks — Restaurant in Tewksbury

Probably the worst Starbucks. I live in town, and used to drive to Wilmington before this location opened. I order on the mobile app for convenience and ease as I typically modify my beverages. Every time my order is incorrect, from coffees, to simple refreshers. I’m not sure what is so hard about following directions, especially when they’re specifically written out for you. Food is usually sloppy, or told to be out of upon arrival after already ordering on the app (nothing stating on the app items are out, assuming the staff clearly doesn’t want to make it, especially when it’s only 9:00 am.) This particular staff needs more training with attention to detail, and a manger that cares about the reviews being left by customers, and being present managing these persons. Sadly these mistakes will continue as it’s a chain business, and regardless people will visit. Except my business will go back to my...

The girls working here so not listen to the orders given or even make the drinks the proper way! And when I asked to remake the drink… that’s y I said it 4 times how to do it so that they wouldn’t need to remake the drink.. they still didn’t make it even the way it’s normally made with the inclusions ! I’m not sure y it’s difficult to add pieces strawberries inside the refreshers when it’s originally made this way anyways! Again these kids need more training or another job! I wish they be more attentive to what’s being said and not just okay the...

The worst service I’ve ever had at any Starbucks and I’ve been to hundreds. Waited 30 mins in cafe for a coffee that was purposefully made wrong to further push spite after I said something about the wait. I watched a customer walk up and ask about his coffee and it was made for him on the spot but when I did the same thing I was met with attitude and frustration. Maybe have more than 3 people on busy days and a better system that prioritizes people who are in the cafe, not the ones on...