The Pushcart Cafe — Restaurant in Tewksbury

I ordered a grilled chicken and the description mentioned the chicken was marinated. Not only was it very dry and bland, but it did not taste as if it were even cooked before I picked it up. It tasted like reheated, like you would throw in the microwave, very dry and rubbery. The chicken was extremely tough to cut. I ended up spitting out what I tried and threw the rest away. The broccoli also did not taste cooked and a few pieces tasted cold.

I’m very disappointed this was $15 and on par if not worse than what I could make myself at home. I typically got subs here with no issues and I wanted to try something else. I will think twice if I go back here or dare to try something else off the menu.

Edit* - Just wanted to address some things mentioned in the reply. I did not call back because I was on a lunch break and didn’t have time to go back to the store and take care of this, nor should I have to.

I understand it had grill marks, that does not imply it was cooked then and there on the grill, it could have been from days ago, etc. I have cooked chicken before, I find it very hard to believe this was cooked on a grill before I picked it up. Again it was very dry and not marinated at all. It plainly just tasted like reheated chicken. The owner stated I ordered it plain, I did not. In fact there is no option to add anything regarding marinade, sauce or even to make it plain.There was only the description saying it was marinated, I have added photos right from their online ordering showing...

Came specifically for the lobster roll with salad and water for the 23.49 price listed online and at menu when ordering in person. (see picture) Cashier said NO - its not included- so I had to pay an extra $2.50 for a water…. Then I waited over 15 minutes for it bc one worker girl was chatting away and didn’t realize I was waiting for it? It literally sat for about 8 minutes. How is that acceptable when the place was steady busy? All tables were dirty so I was forced to eat in the car. Bummer about it all was the lobster roll with butter was great (a bit on the small side - maybe 4oz of meat) BUT the charcoal on the roll was questionable. (see picture). Be better Pushcart.

After response from Pushcart Wow…. Short staffed? then why did one worker chat forever with someone and NOT do her job and left my sandwich to sit!!!! Furthermore…. We all work hard for our money people should know what to expect before choosing a place to spend their money. I will NOT be back. Especially for the lack of service (lame excuses) and misleading...

Inaugural visit today and it won’t be our last- SO GLAD we stopped in on a whim! This place is a hidden gem. Service was outstanding from the minute we walked in; all employees were friendly, welcoming & helpful, offering suggestions & recommendations to us as newbies. The scali bread is unbelievable for starters; perfectly fresh, melt-in-your-mouth-soft, & entirely delicious. We had the buffalo chicken panini and the walnut cranberry chicken salad and both were equally outstanding. Their salad bar is huge, clean, super well stocked, and fresh. (Try their oil-based house dressing, it’s outstanding!) We didn’t have room today for a smoothie, but lots of people popped in to pick one up while we were eating and they look amazing as well. The entire establishment is very clean, nice and open, and the employee team works well together to deliver an outstandingly efficient experience from the minute you order until your food is delivered to table. Definitely won’t be the last time we dine at Pushcart, we look forward to coming back...