Hooters — Restaurant in Texarkana

Starting, our sweet tea was NOT sweet.. After using 4 sugars a piece, we asked for more sugar packets. We waited literally 7 minutes before we just decided to get Modelos instead, because we still were without sugar, and our tea was watered down at that point. So my wife asks that we don't get charged for the teas since we didn't even get to enjoy them, Our waitress says yes. Mind you, our waitress, Bree, was sitting at the booth next to us the whole time we were waiting to be served, and get our sugar, entertaining the two young guys that were flirting with her. Anywho, we go ahead and order TexMex Nachos, and ask Bree about adding chicken. After reassuring us that the chicken was just an additional .99¢, we went ahead and ordered. The nachos were pretty good, however they were very skimpy with the sour cream and guacamole. It was very disappointing. Well time goes on and we order our entrees. I order a Build Your Own Burger, burger and ask for onion right. My wife orders wings and fries. Our food comes out in a reasonable time, but as someone who just started eating meat again, I just any meat I get to make sure it was fully cooked.. Before we even get to my burger, I got fries instead of onion rings, like I ordered. I stopped the waitress and asked for onion rings, since that was what I requested, before she returned to the guys table. Pretry much, my burger wasn't done. I cut it in half, and cut one half, in half. I saw about 6 or 7 pink spots. Couldn't do it. We asked for to-go containers, our check, and the manager. Bree brings our check out to us and we again ask for the manager. The manager comes out and tries to tell us that the burgers are cooked well done, so no the waitress doesn't ask how you want it. If that's the case, there should be no reason why my burger is pink!! Meanwhile, Bree is sitting with the guys next to our table, as though we are supposed to suddenly not be complaining. Wrong. The manager apologizes and brings to-go containers and 6 sad looking onion rings, takes my burger and discounts our tab by $20.00. I WOULD NOT GO AGAIN. PERIOD. Could have spent $36.00 elsewhere, and would have been happier. Oh, and Bree got a $2.00 tip, and that was being...

Had 3 beers and an order of wings 2 hours before shift change. Hanna J at the bar took over and during the next 2 hours I had 2 more beers, and according to her, because we also had 2 shots, she needed to ask the manager to get permission for another beer! We waited for another 20-30 mins and no manager. When I asked about the delay she said the manager was busy in the kitchen. Waited longer and eventually asked again to see the manager. Again she said manager was busy in the kitchen. Now, being a retired Fire Captain I was responsible for dealing with many public complaints as I was a public servant and as such part of my job as a “manager” was to deal with public complaints.....legitimate or NOT! My job was to be respectful and polite even if it was BS! I also have been on hundreds of TC’s (Traffic Collisions) involving drunk drivers during my 30 plus years of EMS calls. I’ve seen more blood and death in on month than most have seen their whole lives! People have died while I held their hand waiting to be extricated from mangled hunks of metal, some victims of drunk drivers and sometimes the drunk drivers themselves. We didn’t judge, we just looked at everyone as equals when it came to life and death. While I understand the responsibility of an establishment to make sure no one leaves unable to drive, it offended me that I was being judged by a bartender who served me 2 beers and 2 shots and a “manager” who would not come to speak with me about it because she was too busy. Now, in this case, either the manager was not told about my request to speak to her or she was afraid to deal with a complaint. Either way, I was basically ignored until I ultimately left. Oh and for the record, there were at least 2 other guys that were drunk when I got there and left “pickled” 15 mins before I left so obviously they were regulars. I still tipped Hanna J 20-25% tip but I will not come back again. Thanks for the...

I was not impressed - this was my first time to visit Hooters and it will also be my last. Maybe I chose to make my initial visit to the infamous Hooters when everyone was having a bad night, I realize that happens every now and then, but regardless, I deserve to have an enjoyable dining experience. The hostess was very friendly - she greeted us with a smile and seated us promptly - and that's where the customer service ended. We were told three times we'd get silverware - didn't happen. A couple came in shortly after us and were seated in a booth next to us. Then another couple came in and were seated in the other booth next to us. Both couples were waited on before our waitress even acknowledged us. After taking their orders, the waitress, while walking by, said, "everything good here?". We said, no, we hadn't even been waited on yet. She helps us - but didn't crack a smile the entire time. We got there at 7:20pm and finally got our food at 8:30pm. She only brought one of our orders to the table - and the order was wrong. Ten minutes later we finally get both orders and they are correct. We were pleased with our meals - the food was very good. Not once did our glasses of water get refilled. The waitress never came back to check on us. When we were done it took forever to get the check. We did finally ask to speak to a manager. He was cordial and helpful, but came across sounding scripted. A little bit of sincerity would...