AT&T Store — Local services in Texarkana

I was at this store today, I was gonna get the upgrade and a new phone line. All white people was there except one and only black female. Off the back she act like she did not want to help me once the white store manager ask her to help me. You can tell by the way she look at if I was Interrupt her from browsing on her phone. Then she was not giving me details information I needed so I could decide what purchased is right for me. To make a long story short, I gotten fed up when the attitude and I started giving her attitude back. I just hate it when someone with a bad vibe about themselves all of a sudden you begin to act like them yourself. And I just took my business and my money else where I was appreciated. But the time of day was 11:00 a.m. 04/02/24. She wore black pants that day. With a...

So for 2 days I have been dealing with this store and the “representative” if he can even be called that. I am a current att cellular customer and have been so for a while. I have an ATT iPhone and service, yesterday my iPhone started not recognizing the SIM card. Today I finally make it into an ATT CORPORATE store at the address

5112 Summerhill Rd Texarkana, TX 75503 United States

The representative tells me there is nothing we can do take it to a phone repair store, after I was sent in by att customer service for the issue. And let me add the phone DOES WORK with T-Mobile sim and service as I showed him that. Att actually told me they can’t help or try to check the settings I need to take it to a phone repair store.....

Worst customer service experience I’ve ever...

I walked in and worked with kenDaniel he was absolutely amazing very fast and I absolutely loved him. This store has changed drastic and is worth checking out, just make sure you get the new guy he is best I've ever worked with and I work with people everyday. That is a leader right there. I used to come into that store and got no help ever...The store atmosphere or something has changed. He is a keeper so please don't lose that guy or that store won't last. Lol. That is the experience I look forward to when I spend hundreds of dollars a month on phones. Kudos to that young man. BTW I love my new pro max. Just need a watch now. Can't wait to work with the guy again. ---also the sign outside is low I could barely see it behind the McDonald's bush,...