Baskin-Robbins — Restaurant in Texas

THIS IS THEE WORST LOCATION. I go here often but today I had to encounter the most unprofessional "shift leader" named Cathy. My daughter came into the store and asked for rainbow sherbert ice cream. When she came back to the vehicle she had a blue colored sherbert that was not rainbow. I took the ice cream back and noticed the tag for this blue sherbert was listed as "rainbow sherbert" I spoke to Cathy and advised her we had wanted rainbow sherbert. In the most sarcastic tone she could give she stated THAT was rainbow sherbert and then proceed to say that was the closest they had to rainbow sherbert and "could not change the tag" i asked for a refund and explained as a shift leader she should explain to customers that ice cream is not the actual rainbow sherbert and educate folks on what it is. Not only was she rude with giving back my change but also wanted to be cute by saying ALOUD as i walked out "THANK YOU AND HAVE A WONDERFUL DAY" If this woman dont like her shift leader position bc she was upset we asked for a refund due to her error not explaining the ice cream we asked for was not there she needs to get find a new job. Her professionalism alone will never...

The location is open however only accepting drive thru orders due to COVID. The area that you have to drive in to get to the order intercom contains a big whole in the ground. Please drive slowly. The parking and drive thru area was clean. The order board was easy to read. There are many different items offered. This location is Baskin Robbins and Dunkin Donuts together. The person who took the order was very polite and professional. I wanted to order a brownie sundae but Baskin Robbins no long offers this item. The person who took the order offered to make the brownie sundae with a gluten free Dunkin Donuts brownie. I appreciated that she took the initiative and offered an alternative. I bought the brownie with the ice cream. The order was received in a cup with a lid and spoon. The order was correct and the food tasted good and fresh. I thought the service was excellent. I thought the brownie and ice cream was delicious. The price was reasonable. I paid $15 for 2 brownies and 5 scoops of ice cream with all...

Went to pick up my wife's birthday cake. The girl was rude and not helpful at all. She told me my order didn't exist, as if it wasn't place. Eventhough, I had my confirmation email with my order number stating ready for pick up. She said nothing was under my name and didn't proceed to look any further. I want to drive thru window and the other boy employee ignored me. She finally came to the window after knocking several times. Just to tell me it wasn't there. I ask for the address there to confirm I was at the right store. She wasn't any help. I showed her my email and she said when did I orfer it? I shows 4 days ago. She was really confused and said they never got the info. She then saw the picture of the cake and said ph yea we do have it. What a joke. It was like I was bothering her to do her job. The third guy was helpful and very polite. He found ly cake that supposedly wasn't there. Then apologize for the inconvenience. Good help is truly...